Helpful Videos – www.hzsupport.com Helpful Answers – 1-800-858-8501
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Troubleshooting
1. PROBLEM: Chime does not sound or rang one time and quit.
A. POSSIBLE CAUSE: Push button and chime are not synced.
A. CORRECTIVE ACTION: Sync the push button and chime.
• Press and hold the “Sync/Music” button on the chime until the chime sounds
a “Beep-Beep”.
• Press the push button within 30 seconds. The chime will sound a “Beep-
Beep” tone to indicate the push button is synced.
• Press the push button to ensure operation.
B. POSSIBLE CAUSE: Push button battery is not installed correctly.
B. CORRECTIVE ACTION: Make sure battery is installed according to the
diagram inside the push button.
C. POSSIBLE CAUSE: Push button battery is dead.
C. CORRECTIVE ACTION: Check charge of push button battery and replace if
necessary.
D. POSSIBLE CAUSE: Chime is not receiving power.
D. CORRECTIVE ACTION: Make sure the plug-in chime has power.
E. POSSIBLE CAUSE: Chime is muted.
E. CORRECTIVE ACTION: Press and release the mute button until the green
light is turned off.
F. POSSIBLE CAUSE: Dip switch #1 in the push button has been moved to the
“ON” position.
F. CORRECTIVE ACTION: Ensure dip switch #1 is in the “OFF” position in the
push button and follow the steps above to re-sync the push button and chime.
2. PROBLEM: Push button battery seems okay, but the chime does not work after
installation.
A. POSSIBLE CAUSE: Chime or push button is mounted on metal or near metal
studs. Note: Metal reduces transmission range.
A. CORRECTIVE ACTION: Use 1/4 in. to 1/2 in. (6 to 13 mm) wood shims to
move push button away from metal surface. Move chime to a different wall
outlet.
B. POSSIBLE CAUSE: Chime is mounted near concrete floor or wall. Note:
Concrete may reduce range.
B. CORRECTIVE ACTION: Move chime away from concrete surface.
C. POSSIBLE CAUSE: Chime and push button are installed too far apart.
C. CORRECTIVE ACTION: Locate chime closer to push button.
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