Heta GREEN200 - Before Calling Service Technician

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Before calling a service technician
If the stove burns only poorly – dark flames and
black smoke – or does not burn at all, contact
your dealer to arrange a visit from a service
technician.
When calling a service technician, it will really
help the technician if you can answer the
following four questions.
Description of problem:
a) Does the problem arise during ignition, after
a long period of operation or when the stove
is approaching the desired temperature?
b) Does it arise when you are using the Timer
function and/or during ordinary operation?
c) Does it arise more/less often during specific
weather conditions? Cold (great need for heat)
or hot weather (little need for heat)? Does it
make any difference whether or not the
wind is blowing?
d) How long has the stove been in operation?
Is it a problem that has suddenly occurred, or
it is an issue that has become worse over a
period of time? Was this a problem from the
time that the stove was first connected?
Comments:
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