USER MANUAL | NOVA OCUs
26
10.
Warranty, Service, Repair and Maintenance
For warranty inquiries, service requests, or technical assistance, please contact our Hetronic service centres on the details
provided on our website at https://hetronic.com/service/global-service-care/.Our customer support team is available to assist you.
10.1 Warranty Coverage
This OCU is covered by a limited warranty. Please refer to the warranty card, your purchase agreement or contact your nearest
Hetronic dealer for details on warranty coverage, terms, and conditions. The warranty provided with this OCU is subject to
limitations and exclusions as outlined therein. Hetronic shall not be liable for damages resulting from improper use, maintenance,
or repair of the equipment.
10.2 Service and Repair
For service or repair inquiries, please contact your machine manufacturer or Hetronic’s authorized service centers. Attempting
repairs by unauthorized personnel may void the warranty and pose safety risks.
10.3 Maintenance and Preventive Care Guidelines
To ensure the continued performance and safety of your remote control system, regular maintenance is recommended. Keep in
mind that for your own safety and that of others, repairs and maintenance must always be carried out by qualified personnel.
Only use original Hetronic spare parts.
Keep the product in a clean, dry place.
Keep battery contacts clean.
Wipe off dust using a slightly damp, clean cloth.
Remove dust from inside gaps, docking recesses and battery contacts using a vacuum. Special care must be taken
when cleaning the battery compartment of the OCU as detachment of the pressure balance element may lead to
ingress protection issues.
Avoid the use abrasive cleaning solutions or high-pressure water jets exposing the OCU to pressures exceeding the IP
rating denoted on the product rating plate.
Do not use sharp or pointed tools to clean your OCU as these may tear the rubber parts.
Do not use petroleum-based solvents like unleaded fuel or diesel to clean the unit as these may damage the rubber
surfaces and decals on your OCU.
10.4 Troubleshooting Assistance
If you experience any issues with your remote control system, please consult the troubleshooting section in this manual. For
further assistance, contact our customer support team.
10.5 Replacement Parts
Genuine replacement parts are available for your remote control system. Contact your nearest Hetronic dealer or any of our
authorized local distributors for information on ordering replacement parts or alternatively reach us directly through our web shop
on https://shop.hetronic.com.mt/en/home.
10.6 Safety Precautions
When performing maintenance or repairs on the remote control system, observe all safety precautions outlined in this manual.
Failure to do so may result in injury or damage to the equipment.
To Next Page
Loading...
