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Switching between devices can take up to 10 seconds for the reasons described in the previous section.
8.11. Shutdown and Deleting of Personal Data in Hideez Key
If you need to give Hideez Key out to another person, you need to perform the command "Remove from
account" first. This command deletes all the user data (including credentials and encryption keys) from the
device. After that, the key fob is clean and can be connected to another account.
This command requires an Internet connection. You will be asked to enter the password from your Hideez
account while deleting the data.
If you gave the key fob to another person, but forgot to remove it from your account, a new user will receive
the error message "The device is registered to another user." This person will not be able to initialize or read
data from Hideez Key. In this case, you can remove the Hideez Key from your account remotely with
my.hideez.com service. When the device is removed from the server list, the Hideez Safe on the new user’s
phone / PC will make a complete reset of the key fob. After that, the Hideez Key can be used by the new
owner.
Notice: If you lost your key fob, do not delete it from your account. No one can use it or have access to your
data without your My Hideez account password. If you remove the key fob from your account, someone will
be able to start using it as a new device.
8.12. Hideez Safe Application Update
The Hideez Safe Client software is regularly updated. New features, localizations to other languages and bug
fixes are constantly improving the stability and convenience of the device.
An update of Hideez Safe app for Android or iOS are similar to any other software installed through these app
markets.
Hideez Safe for PC checks for updates by itself. The user can also check for available updates on the main
screen of the app. By clicking on [Update] you will start the download and installation process.
8.13. Updating Hideez Key firmware
The Hideez Key firmware is improved constantly. The user can get new features by updating the firmware via
the Hideez Safe application. The availability of firmware updates is checked automatically on a regular basis.
The user can also check for updates by clicking the "Check for Firmware Updates".
It is highly recommended to update the Hideez Safe application before updating the firmware.
Place the Hideez Key as close as possible to a paired device for the fastest and most stable connection during
the update.
The micro program consists of two components: the loader and the firmware. The loader downloads the
firmware via Bluetooth and replaces the old version. The firmware contains all the working logic. The
bootloader can also be updated; however, its updates are required much less often than firmware updates. To
perform a firmware update, you need to:
• Connect the Hideez Key to host device (PC or tablet with) Hideez Safe installed.
• Make sure Hideez Key battery is charged (there is no notification of low battery).
• Connect the host device to the Internet.
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