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Annex 1. Possible Troubleshooting
Hideez Key does not work and does not respond to button clicks
You should replace the battery as described in "Getting Started."
Unable to find the Hideez Key by Bluetooth-channel
In order to make Hideez Key available for connection, press the button once. If the key fob is connected to
another device, you must first break the connection by turning off the Bluetooth on the device or by bring the
Hideez Key out of radio signal range.
Note. On some devices broadcasting, doesn’t work when geolocation in the Android settings is off You will
need to turn on these settings during pairing.
The device has fallen into the water and stopped working
Water can significantly damage the device. You should remove the device from water as soon as possible,
then open the case, remove the battery and dry the board, for example, with a household hair dryer.
After drying you will need to install a new battery and test the functionality.
Hideez Key stopped making sounds
The beep function turns off when the battery is low. All the other functions are working properly, so you
cannot use the device until the battery is replaced.
I cannot remove Hideez Safe from Android: the option to remove is locked
If you use the Smart Lock function, that means Hideez Safe was added to the list of administrators of your
device. To uninstall the software, you need to remove the app from the list first. To do this, go to Settings -
Security - Device Administrators.
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