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Annex 4. Frequently Asked Questions
How long does the Hideez Key work before the battery needs to be changed?
The estimated operation time of Hideez Key is up to 6 months, depending on usage and the quality of the
battery. The highest energy consumption occurs when using audio signals on the key fob.
How do I change the battery? Will the data be lost?
All user data is stored in non-volatile memory. When the power is turned off, they are always saved.
Will Hideez Key work with an iPhone or Mac?
Yes, it will work after Hideez Safe for iOS is released. However, the lock / unlock functions on the iPhone are
not available because of iOS limitations.
How I can I clean my Hideez Key if I want to give it to someone else?
Each Hideez Key is registered to the My Hideez account of its owner. To give it to someone else, the owner
should run the “Unregister” procedure. This will clean the device registration and wipe out all the user data. If
you forgot to unregister before giving the device to another person, you can do it in your my.hideez.com
personal cabinet.
What physical conditions are dangerous for the Hideez Key? What about electromagnetic radiation, direct
sunlight and magnetic fields?
The Hideez Key is made of plastic and doesn’t provide extra resistance. Electronic components retain their
characteristics in normal environments (direct sunlight, electromagnetic radiation) that are safe for humans. It
is not recommended that you expose the device to prolonged sunlight to avoid damaging the plastic housing.
Is the Hideez Key allowed on planes?
Yes, it is. The device receives and transmits radio frequency according to the Bluetooth 4.0 standard for a
short distance, and does not need to be turned off in an aircraft, according to FAA instructions from
October31, 2013. If you use personal medical devices (such as pacemakers and hearing aids), consult with
your doctor or the manufacturer to find out whether they are protected against external RF signals.
What should I do if my Hideez Key was stolen?
If only the Hideez Key was stolen, but your computer and your phone are with you, then remove the key fob
from the Hideez Safe programs. Do not use the "Delete my account" command, since you will allow to use
your Hideez Key to be used as a new device. No one can connect to or use your devices, if they do not know
the password to your account. The Web server and the label are protected from attempts to guess the
password.
If the Hideez Key was stolen together with an attached device, you will need to change the password on your
Hideez account. After Hideez Safe programs are restarted, they will not be able to log in to the server and
therefore will not be able to use the key fob.
Can I use the key fob if my PC does not have Bluetooth 4.0 adapter?
Yes, you can purchase a separate adapter that will be connected via USB. You can find the details on the
section Are my devices compatible with Hideez Key?
Where are my passwords physically stored? Are they copied to a computer / phone, or to the cloud?
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