HME Wireless IQ - Tandem Operation (Two Base Stations for Two Speaker Posts)

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Tandem Operation
(two base stations for two speaker posts)
In Tandem operation, customers at Order Point #1 are served by
Order Taker #1, and customers at Order Point #2 are served by
Order Taker #2. If a customer arrives at Order Point #2 when
there is no customer at Order Point #1, a message will be played
automatically from Speaker Post or Menu Board #2 saying “Please
pull forward.” The message can be set to play one time or to repeat
every 4 seconds until the customer pulls forward to Order Point #1
(See page 15, Red Message Control, Switch 6). When a customer
arrives at Order Point #1, Order Taker #1 will be alerted. If a
customer arrives at Order Point #2 when there is already a
customer at Order Point #1, Order Taker #2 will be alerted.
Hands-Free (HF) Mode (Either Order Taker)
With the COMMUNICATOR
®
power off, press and hold the
volume-up ▲ and B buttons while you press and release the PWR
button to turn the power on in the HF mode. The Communicator
will remember this setting.
As a customer approaches Order Point #1, Order Taker #1 will
hear an alert tone in the headset, and will be able to hear the
customer at speaker post or menu board #1.
If a customer approaches Order Point #2 when there is already
another customer at Order Point #1, Order Taker #2 will hear an
alert tone in the headset, and will be able to hear the customer at
speaker post or menu board #2.
Use the volume-up ▲ and down ▼ buttons to adjust the
customer’s voice level in your headset if necessary.
Order Taker #1, touch and release the A1 button to speak and
listen to the customer at Order Point #1.
Order Taker #2, touch and release the A2 button to speak and
listen to the customer at Order Point #2.
Touch and release the A1/A2 (depending on which Order Taker) or
B button to end communication with the customer.
Touch and release the A1/A2 (depending on which Order Taker) to
speak to the customer again.
If a customer drives away from the speaker post or menu board,
the Communicator will stop transmitting.
Figure 9. Typical Tandem drive-thru