Annex 89
Troubleshooting
Problem Possible cause Remedy
Pain in the nose, the paranasal
sinuses or the ears
Inflammation of the parana-
sal sinuses or the middle ear
Stop the treatment and contact
your physician
Unpleasant feeling because of
the high pressure
Malaise with prescribed high
pressure values
If you suspect an error, please
ask your physician for help
Acclimatization phase to the
pressure not yet completed
Try to relax. Use or vary the
soft start function
Dryness and irritation in the
nose and throat
Air is too dry
Device probably does not have
an air humidifier. Speak to your
physician about retrofitting an
aquapoint 2 humidifier
Original symptoms of sleep
apnea come back
Physical condition or life
circumstances have changed
Inform your physician
Irritated or dry eyes
Air escapes between mask and
the skin of the face
Check the positioning of the
mask
Replace the mask if the mate-
rial has become chapped
Cold nose Room temperature too low
Increase room temperature.
Warm up the tube under the
pillow
Runny nose, sneezing Reaction to the air flow
Either increase the humidity in
the room or the temperature
of the humidifier
Normal cold Contact your physician
Reddening of the skin in the
mask area, skin swelling
Incorrect mask size Inform your physician
Headgear too tight Loosen the headgear
Allergic reaction Inform your physician
Feeling that the air is too hot Heater close to the device Move the device and the hea-
ter further apart
No air flow Device is defective Inform customer services
Very little air flow
Soft start function has been
selected
Reduce soft start time
Air channels are blocked Check air inlet
Blower is running constantly
at maximum speed
Leak in the device
Have the device checked by
customer services
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