Troubleshooting
Problem Probable Cause Solution
Detector does not display
normal gas reading after
startup sequence
Sensor not stabilized
Used sensor: wait 60
seconds.
New sensor: wait 5 minutes.
Sensor requires calibration Calibrate the detector.
Target gas is present
Detector is operating
properly. Use caution in
suspect areas.
Detector does not respond to
button
Battery is in critical low
battery state or is
completely depleted
Replace the battery.
Detector is performing
operations that do not
require user input
Button operation restores
automatically when the
operation ends.
Detector does not accurately
measure gas
Sensor requires calibration Calibrate the detector.
Detector is colder/hotter
than gas temperature
Allow the detector to acquire
ambient temperature before
use.
Sensor filter is blocked Clean the sensor filter.
Detector does not enter alarm
Alarm setpoint(s) are set
incorrectly
Reset the alarm setpoints.
Alarm setpoint(s) set to zero Reset the alarm setpoints.
Detector is in calibration
mode
Complete calibration.
Detector intermittently enters
alarm without reason
Ambient gas levels are near
alarm setpoint or the sensor
is exposed to a puff of
hazardous gas
Detector is operating
normally. Use caution in
suspect areas. Check MAX
gas exposure reading.
Alarm setpoints are set
incorrectly
Reset the alarm setpoints.
Detector requires calibration Calibrate the detector.
Missing or faulty sensor Change the sensor.
Features and options are not
operating as expected
Changes in Safety Suite
Device Configurator (SSDC)
Verify the setup in Safety
Suite Device Configurator
(SSDC)
BW Ultra 54 User Manual
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