GETTING
STARTED
In the event that a service technician needs to call in to the steam humidier support techline, the following
information is typically required for the Honeywell tech support specialist to accurately evaluate each situation.
Failure to have this information ready may result in resolution delays or a potentially incomplete diagnosis.
Honeywell recommends completing the below questionnaire and leaving a copy
behind at the home along with the Steam Humidier installation guide with every steam
humidier installation.
Honeywell steam humidier techline: 800-814-9452
Steam Humidier Pre-Install Information
Model Number of Steam Humidier Unit
Date Code (xxxx)
Water Quality Test 1 2 3 (circle one)
Water Pressure Test (psi)
Flush Cycle Setting
DIP 1 OFF ON OFF ON (circle one)
DIP 2 OFF ON ON OFF (circle one)
Duct Static Pressure Test (in.wc.)
(Maximum static pressure is 0.5 in.wc.)
Condensate Pump or Drain Pump Drain (circle one)
If Drain - PVC or Standard PVC Standard N/A (circle one)
Supply Voltage to Unit (V)
Monitoring Air Flow/System Power/
None
DIP 4 ON OFF (circle one)
DIP 5 ON OFF (circle one)
Control - Wireless or Wired Wireless Wired (circle one)
Fan Control - Steam Humidier or
Controller
Steam Humidier Controller (circle one)
Other (any additional relevant
information)
BEST
PRACTICE
Complete this information sheet and leave on all jobsites
Steam Humidier System 69-2285—09 7