Honeywell VISTA Series - 9 Faqs

HoneywellVISTASeriesProductsUserManual
35
9FAQs
Question:HowdoIaddress theproblemthatsomeemployeesfailtopassthefingerprintverification
moreoften thannot?
Answer:Thefollowi ngfactorswillmakefingerprintverificationhardorevenimpossibleforsomeemployees:
•.Thefingerprintsofsomefingerswearout.
‚.Thefingershavetoomanywrinkleswhichchangefrequently.
ƒTheskinonthefingerspeelsoffbadly.
Foruserswho sefingerprintsarebeyondrecognition,theycandeletethesefingerprintsandenroll themagain
orenrollafingerprintofanotherfinger.
It is recommended to select fingers with good fingerprint quality (few wrinkles, no peelingoff and distinct
fingerprint)forfingerprintenrollment.Pressthefingerflatlyonthefingerprintsensorandbesurethatthepad
(notthetip)coversasmuchofthesensorwindowaspossible.Performfingerprintmatchtestafterfinishing
enrollment.Itisrecommendedtoenrollthefi ngerprintsofseveralfingers asbackup.
Furthermore,theFRTprovidesthe1:1matchingandpasswordverificationfunctionsespeciallyforuserswho
havedifficultyinorcannotpass fingerprintverification.
Question:WhatarethepossiblecausesofFRTcommunicationfailure?
Answer:Thepossiblecausesarelistedasfollows: 
•Thesettingofcommunicationportisincorrect.TheportsetforcommunicationisnottheCOMportactually
used.
‚Thesettingofthecomm unicationportbaudrateofthePCisnotconsistentwiththatoftheFRT.
ƒTheFRTisnotconnectedwiththepowersupplyorthePC.
„TheFRTisconnectedwiththePCbutnotpoweredon.
…TheNo.oftheconnectedterminalisincorrect.
†Thedatacableorconverterisfaulty.
‡TheCOMportofthePCisfaulty.
Question: What are the possible causes of incomplete d isplay (sometimes halfscreen display) or
blurredscreenaftertheFRTispoweredon?Howtofixit?
Answer:Thepossiblecausesarelistedasfollows:
•Themainboardisfaul ty.
‚TheLCDdisplayisfaulty.
Ineitheroftheabovecases,youneedtocontactthesupplierandreturntheFRTforrepair.
Question:HowcanIdeleteaFRTadministrator?
Answer: Connect the FRT with a PC and establish comm unication between them. Select the FRT
managementtab,andclickDeleteAdministratortodeletethe FRTadministrator.YoucanaccesstheFRT
menuafterdisconnectingtheFRTwiththePC.
Question:WhyisthereabeepsoundduringthecommunicationbetweenFRTandPC?
Answer:
•Ift hebeepsoundoccursinRS232communicationmode,thebaudratesettingsofthePCandFRTare
inconsistent.
‚IfthebeepsoundoccursinRS485communicationmode,itispossiblethatthetwocommunicationcables
oftheconverterareinverselyconnectedorstucktogether.
Question:WhydoestheFRTconstantlydisplay"Pleasepress(remove)yourfingeragain"?Howtofix
it?
Answer:Thepossiblecausesareasfollows:
•Thereis dirt, grease or scratchonthesurfaceof thefingerprint sensor, which may lead thefingerprint
sensortomistakenlythinkthereisafingerpressingonthesurface.Removethedirtorgreaseonthesurface
ofthefingerprintsensorwithanadhesivetape.