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Contacting support

To resolve a hardware or software issue, go to http://www.hp.com/support. Use this site to get more

information about your product, including links to discussion forums and instructions on troubleshooting. You

can also nd information about how to contact HP and open a support case.

Preparing to call technical support

If you cannot solve an issue using the troubleshooting tips in this section, you may need to call technical

support. Have the following information available when you call:

● Monitor model number

● Monitor serial number

● Purchase date on invoice

● Conditions under which the issue occurred

● Error messages received

● Hardware conguration

● Name and version of the hardware and software you are using

Locating the serial number and product number

The serial number and product number are located on a label on the bottom edge of the monitor head. You

may need these numbers when contacting HP about the monitor model.

22 Chapter 3 Support and troubleshooting

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HP 25x Specifications

General