Supported Configurations
Only computer systems with Hewlett-Packard approved parts, acces-
sories, peripherals, operating systems
and
application programs are sup-
ported
by Hewlett-Packard. Any computer system with other
than
HP
approved hardware
or
software connected
or
installed must have
the
non-HP approved hardware
and
software removed by
the
customer be-
fore On-Site or Service Center repair
is
accomplished.
Refer
to
the
Series 300 Configuration Reference Manual (98561-90020)
for
supported
hardware/software products
and
combinations thereof.
Repair Services
Hewlett-Packard provides repair services in three ways:
• On-Site Repair.
• Service Center Repair.
• Customer Repair.
On-Site Repair
For On-Site Repair,
an
HP
Customer Engineer goes
to
the
customers
site, troubleshoots,
and
repairs
the
hardware
to
the assembly level.
The
defective assembly
is
replaced
with
a new or rebuilt assembly. This
service
is
available through a service contract
or
a time-and-materials
basis.
Hewlett-Packard Service Center Repair
The
customer returns
the
defective product to the nearest
HP
Repair
Center. An
HP
Customer Engineer repairs
the
product
to
the
assembly
level in the same manner as On-Site Repair. Upon being repaired,
the
product
is
returned
to
the
customer. Contact your nearest
HP
Sales
and
Service Office for
the
location of the
HP
Repair Center, typical
turn-around
times,
and
shipping instructions.
2
Product
Information
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