Customer
Repair
Customers have
the
option of repairing their own
HP
computer prod-
ucts. Contact your nearest
HP
Sales and Service Office for information
concerning service training, special tools and
test
equipment,
and
spare
parts.
Hewlett-Packard offers a Customer Cooperative Support
Program
to
assist customers in maintaining their
HP
computer products. A variety
of technical services and information are available. Your local
HP
Sales
and
Service can provide you with information
about
the
Cooperative
Support Program.
Hardware Support Services
There are many hardware
support
options available, from utilizing on-
site maintenance groups
to
buying full
support
from the local sales office.
Please contact your local Hewlett-Packard Sales
and
Service Office for
these services.
Operating Systems Support
Primary
Support
There are numerous operating system
support
options:
• Account Management Support (AMS) provides a local SE, on-
site assistance, one Response Center caller
and
one alternate for
telephone assistance,
and
a Software Materials Subscription.
• Response Center
Support
(RCS) provides one Response Center
caller
and
one alternate for telephone assistance,
and
Software Ma-
terials Subscription.
• Software Materials Subscription (SMS) provides software
and
man-
ual updates, Software
Status
Bulletins,
and
HP
communicator
magazine. Updates
to
ROM-based systems are not provided.
Product
Information 3
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