Printer Driver Problems
Num. Condition Possible Cause/Solution
1 I can't install the Windows
9x driver for a printer for
which I already have a
Windows NT, 2K, or XP
driver installed.
Your Windows 9x driver may not have the same name in its .inf file
as the Windows NT, 2K, or XP drivers. Please contact HP support.
2 I am using Internet
Explorer 6 and am trying
to install and initialize a
driver. I keep getting a
message about Java
having to be turned on.
How do I do this?
Before drivers can be installed, Java must be installed and
JavaScript enabled in your web browser. JavaScript can be enabled
in Internet Explorer, under:
Internet Options-->Security (tab)-->Custom Level
(button)-->Scripting-->Scripting of Java Applets (subheading)
Since you are an Internet Explorer 6 user, you will need to go to the
Microsoft website to download and install the Microsoft virtual
machine (go to the Microsoft website and search on "virtual
machine"). Then make sure the virtual machine is turned on. In
Internet Explorer, go to:
Internet Options-->Security (tab)-->Custom Level
(button)-->Microsoft VM
Select any option other than "disable".
3 I am trying to add a printer
driver to the appliance, but
I keep getting an
"unauthorized to perform
this action" error message.
In order to install drivers onto the appliance, a user must be logged
onto their PC with a user account that has permission to install
software on that PC, and have a corresponding administrator
account on the appliance. If NT domain authentication is enabled
(on the Microsoft Networking Settings page), administrator
accounts on the appliance can be set up on the Domain Account
page (in the appliance's web interface under Admin Accounts). If
NT domain authentication is not enabled, the user must set up a
local administrator account on the appliance, with a name and
password that matches their NT user account.
4 I added a Windows 2000
driver to the appliance, but
it did not show up in the
driver list.
Drivers for Microsoft Windows NT 4.0 usually work with both
Windows 2000 and Windows XP. Consequently, many vendors
will label a driver as Windows 2000 or XP when the driver
conforms to the NT 4.0 driver specification. As a result, Windows
2000 drivers can show up as Windows NT drivers.
5 I added a Windows XP
driver to the appliance, but
it did not show up in the
driver list.
Drivers for Microsoft Windows NT 4.0 usually work with both
Windows 2000 and Windows XP. Consequently, many vendors
will label a driver as Windows 2000 or XP when the driver
conforms to the NT 4.0 driver specification. Since there is no
unique XP driver specification, drivers labeled by a printer vendor
for XP will always appear as either NT 4.0 or Windows 2000
drivers.
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