HP 470 G7 User Manual

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID
code that appears on the next screen. The HP Customer Support - Service Center page appears with your
Failure ID and product number automatically lled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB ash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 67.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.
Using HP PC Hardware Diagnostics UEFI 67

HP 470 G7 Specifications

General

Form factor	Clamshell
Product type	Laptop
Product color	Gray
Country of origin	China
LED backlight	Yes
RGB color space	NTSC
Display diagonal	17.3 \
Anti-glare screen	Always gives an optimal view, even in direct sunlight.
Display brightness	300 cd/m²
Native aspect ratio	16:9
NTSC coverage (typical)	72 %
Display diagonal (metric)	43.9 cm
Memory slots	1x SO-DIMM
Internal memory	8 GB
Memory clock speed	2666 MHz
Memory form factor	SO-DIMM
Internal memory type	DDR4-SDRAM
Maximum internal memory	- GB
Memory layout (slots x size)	1 x 8 GB
Number of built-in speakers	2
Front camera HD type	HD
Front camera signal format	720p
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	PCI Express, NVMe
Storage media	SSD
Total storage capacity	256 GB
Number of SSDs installed	1
MIMO type	Multi User MIMO
Antenna type	2x2
Bluetooth version	5.0
Top Wi-Fi standard	Wi-Fi 6 (802.11ax)
WLAN controller model	Intel Wi-Fi 6 AX201
WLAN controller manufacturer	Intel
HDMI version	1.4
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Thunderbolt 3 ports quantity	0
Pointing device	Touchpad
Sustainability certificates	ENERGY STAR
AC adapter power	65 W
Cable lock slot type	Kensington
Battery capacity	41 Wh
Number of battery cells	3
HP segment	Business
HP speaker type	HP Dual Speakers
Tjunction	100 °C
Processor cache	8 MB
Processor cores	4
Processor model	i7-10510U
System bus rate	4 GT/s
Processor family	Intel® Core™ i7
Processor socket	BGA 1528
Processor threads	8
Processor codename	Comet Lake
Configurable TDP-up	25 W
Processor frequency	1.8 GHz
Processor cache type	L3
Configurable TDP-down	10 W
Processor lithography	14 nm
PCI Express slots version	3.0
Processor boost frequency	4.9 GHz
Processor operating modes	64-bit
PCI Express configurations	1x4, 2x2, 1x2+2x1, 4x1
Thermal Design Power (TDP)	15 W
Configurable TDP-up frequency	2.3 GHz
Configurable TDP-down frequency	0.8 GHz
Maximum number of PCI Express lanes	16
Discrete GPU manufacturer	AMD
Number of execution units	24
On-board graphics card ID	0x9B41
Discrete graphics card model	AMD Radeon 530
On-board graphics card model	Intel® UHD Graphics
Discrete graphics card memory	2 GB
Discrete graphics memory type	GDDR5
Maximum on-board graphics card memory	32 GB
On-board graphics card OpenGL version	4.5
On-board graphics card base frequency	300 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	1150 MHz
Processor ARK ID	196449
Processor package size	46 x 24 mm
Supported instruction sets	SSE4.1, SSE4.2, AVX 2.0

Weight and Dimensions

Depth	272 mm
Width	414.8 mm
Height	24.5 mm
Weight	2360 g