HP cr0970nd User Manual (English)

To Next Page

Maintenance and Service Guide

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Table of Contents5
1 Product Description9
2 Getting to Know Your Computer12
Locating Hardware12
Locating Software12
Right Side12
Left Side14
Display14
Low Blue Light Mode (Select Products Only)14
Keyboard Area15
Touchpad Settings and Components16
Touchpad Settings16
Adjusting Touchpad Settings16
Turning on the Touchpad16
Touchpad Components16
Lights17
Button and Speakers18
Special Keys19
Action Keys21
HP Hubs Launcher (Select Products Only)22
Bottom22
Labels23
3 Illustrated Parts Catalog26
Computer Major Components26
Display Assembly Subcomponents29
Cables30
Miscellaneous Parts30
4 Removal and Replacement Procedures Preliminary Requirements32
Tools Required32
Service Considerations32
Plastic Parts32
Cables and Connectors32
Drive Handling32
Electrostatic Discharge Information33
Generating Static Electricity33
Preventing Electrostatic Damage to Equipment34
Personal Grounding Methods and Equipment34
Grounding the Work Area35
Recommended Materials and Equipment35
Cleaning Your Computer36
Enabling HP Easy Clean (Select Products Only)36
Removing Dirt and Debris from Your Computer36
Cleaning Your Computer with a Disinfectant37
Caring for Wood Veneer (Select Products Only)38
Packaging and Transporting Guidelines38
Accessing Support Information38
5 Removal and Replacement Procedures for Authorized Service Provider Parts41
Component Replacement Procedures41
Preparation for Disassembly41
Bottom Cover41
Battery42
Memory Modules44
WLAN Module45
Solid-State Drive47
Speakers49
Fan50
Heat Sink51
Display Assembly Panel53
Touchpad55
System Board56
IR Board Cable58
USB Type-C Bracket60
Display Assembly61
Keyboard with Top Cover66
6 Using Setup Utility (BIOS)68
Starting Setup Utility (BIOS)68
Updating Setup Utility (BIOS)68
Determining the BIOS Version68
Preparing for a BIOS Update69
Downloading a BIOS Update69
Installing a BIOS Update69
7 Computer Setup (BIOS), TPM, and HP Sure Start71
Using Computer Setup71
Navigating and Selecting in Computer Setup71
Restoring Factory Settings in Computer Setup71
Updating the BIOS72
Determining the BIOS Version72
Preparing for a BIOS Update72
Downloading a BIOS Update73
Installing a BIOS Update73
Changing the Boot Order Using the F9 Prompt73
TPM BIOS Settings (Select Products Only)74
Using HP Sure Start (Select Products Only)74
8 Backing Up, Restoring, and Recovering75
Backing up Information and Creating Recovery Media75
Using Windows Tools for Backing up75
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)75
Restoring and Recovering Your System75
Creating a System Restore76
Restoring and Recovery Methods76
Recovering Using HP Recovery Media76
Changing the Computer Boot Order77
Using HP Sure Recover (Select Products Only)77
9 Using HP PC Hardware Diagnostics78
Using HP PC Hardware Diagnostics Windows (Select Products Only)78
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code78
Accessing HP PC Hardware Diagnostics Windows78
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant78
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)79
Downloading HP PC Hardware Diagnostics Windows79
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP79
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store79
Downloading HP Hardware Diagnostics Windows by Product Name or Number (Select Products Only)79
Installing HP PC Hardware Diagnostics Windows80
Using HP PC Hardware Diagnostics UEFI80
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code80
Starting HP PC Hardware Diagnostics UEFI80
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive81
Downloading the Latest HP PC Hardware Diagnostics UEFI Version81
Downloading HP PC Hardware Diagnostics UEFI by Product Name or Number (Select Products Only)81
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)82
Downloading Remote HP PC Hardware Diagnostics UEFI82
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version82
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number82
Customizing Remote HP PC Hardware Diagnostics UEFI Settings82
10 Specifications84
Computer Specifications84
43.9 CM (17.3 In) Display Specifications84
Solid-State Drive Specifications85
Solid-State Drive Specifications (SATA-3)86
11 Power Cord Set Requirements87
Requirements for All Countries87
Requirements for Specific Countries and Regions87
12 Recycling89

Brand	HP
Model	cr0970nd
Category	Laptop
Language	English

HP cr0970nd User Manual

Table of Contents

HP cr0970nd Specifications

Related product manuals