HP dc5100 - Microtower PC Service & Reference Guide

Service Reference Guide, dc5100 376220-001 D–29
Unable to connect to the
Internet. (continued)
Cookies are corrupted. Windows XP
1. Select Start > Control
Panel.
2. Double-click Internet
Options.
3. On the General tab, click the
Delete Cookies button.
Cannot automatically
launch Internet programs.
You must log on to the
ISP before some
programs will start.
Log on to the ISP and launch the
desired program.
Internet takes too long to
download Web sites.
Modem is not set up
properly.s
Verify that the correct modem speed
and COM port are selected.
For Windows XP
1. Select Start > Control
Panel.
Continue with step #2
2. Double-click System.
3. Click the Hardware tab.
4. In the Device Manager area,
click the Device Manager
button.
5. Double-click Ports (COM &
LPT).
6. Right-click the COM port your
modem uses, then click
Properties.
7. U n d e r Device status, verify
that the modem is working
properly.
8. Under Device usage, verify
the modem is enabled.
9. If there are further problems,
click the Troubleshoot button
and follow the on-screen
instructions.
Solving Internet Access Problems (Continued)
Problem Cause Solution

HP dc5100 - Microtower PC Specifications

General

Processor	Intel Pentium 4 or Intel Celeron D
Memory	Up to 4 GB DDR2 SDRAM
Network	Integrated Broadcom NetXtreme Gigabit Ethernet
Operating System	Windows XP Professional
Optical Drive	DVD-ROM, CD-RW, or DVD+/-RW
Graphics	Intel Graphics Media Accelerator 900
Audio	Integrated audio
Expansion Slots	1 PCI Express x16, 3 PCI
Ports	1 Serial, 1 Parallel
Weight	Approx. 22 lbs (10 kg)
Processor Speed	Up to 3.8 GHz
Storage	40 GB to 250 GB HDD