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HP E22 G4 - User Manual

HP E22 G4
25 pages
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Maintenance and Service Guide
E22 G4 model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.

Other manuals for HP E22 G4

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Summary

Getting Started

Important Safety Information

Provides crucial safety information and cautions for service personnel, emphasizing risk minimization.

Important Service Information and Precautions

Outlines essential service procedures, professional technician requirements, and handling precautions.

RoHS (2002;95;EC) Requirements

General Descriptions

Firmware Updates

Before Returning the Repaired Product to the Customer

Monitor Features

Rear Components

Locating the Serial Number and Product Number

Illustrated Parts Catalog

How to Order Parts

Removal and Replacement Procedures

Preparation for Disassembly

Details the necessary preparations and equipment for safely disassembling the monitor.

Rear Cover Removal

Instructions for removing the rear cover of the monitor, including initial steps.

Component Removal Steps

Remove the Power Board

Step-by-step guide for safely removing the power board from the monitor.

Remove the Main Board

Step-by-step guide for safely removing the main board from the monitor.

Remove the USB Board

Step-by-step guide for safely removing the USB board from the monitor.

Component Procedures and Details

Remove the Middle Frame

Step-by-step guide for safely removing the middle frame of the monitor.

Panel Removal

Procedure for removing the monitor's display panel component.

Power Board Details

Details on the power board, including its part number and connector locations.

Connector Repair Procedures

USB 3.0 Type B Connector (CN7732)

Procedure for repairing the USB 3.0 Type B connector, including soldering steps.

USB 3.0 Type A Connector (CN103)

Procedure for repairing the USB 3.0 Type A connector, also referred to as the audio connector.

VGA Connector (CN503)

Procedure for repairing the VGA connector on the monitor's board.

HDMI Connector (CN502)

Procedure for repairing the HDMI connector on the monitor's board.

DP Connector Repair (CN501)

Function Test

Support and Troubleshooting

Overview

This document serves as a Maintenance and Service Guide for the HP E22 G4 monitor, providing comprehensive information for trained service personnel. It outlines essential safety precautions, service procedures, and troubleshooting steps to ensure the safe and reliable operation of the device. The guide is structured to assist in the proper preparation, disassembly, repair, and reassembly of the monitor, emphasizing adherence to specific guidelines for optimal performance and longevity.

Function Description

The HP E22 G4 is a 54.6 cm (21.5 in) diagonal viewable screen monitor designed for various computing and display needs. It features a high-definition display with a resolution of 1920 × 1080, making it suitable for tasks requiring clear and detailed visuals. The monitor incorporates an In-plane switching (IPS) panel, which is known for its wide viewing angles and consistent color reproduction, ensuring that content can be viewed comfortably from different positions without significant color distortion.

The display is equipped with a non-glare panel and an LED backlight, contributing to a comfortable viewing experience by reducing reflections and providing efficient illumination. It supports multiple video inputs, including DisplayPort™, High-Definition Multimedia Interface™ (HDMI), and VGA, allowing for versatile connectivity with various source devices such as computers and game consoles. The inclusion of a USB hub with one USB Type-B upstream port and four USB downstream ports enhances its functionality by enabling easy connection of peripheral devices like keyboards, mice, or USB hard drives directly to the monitor.

The monitor is designed with user convenience in mind, featuring Plug and Play capability, which simplifies setup with compatible operating systems. It also includes an energy saver feature to meet requirements for reduced power consumption, aligning with modern environmental standards. For security, a security cable slot is provided on the rear, allowing users to attach an optional security cable to deter theft.

Usage Features

The HP E22 G4 monitor offers a range of ergonomic and user-friendly features to enhance the viewing experience and adaptability to different work environments. Its stand provides tilt, swivel, and height adjustment capabilities, allowing users to customize the monitor's position for optimal comfort and posture. A pivot capability is also included, enabling the monitor head to rotate from landscape to portrait orientation, which can be particularly useful for tasks involving long documents, coding, or graphic design.

The monitor features a removable stand, offering flexibility for alternative mounting solutions. It is compatible with VESA® mounting brackets, allowing the monitor head to be attached to a wall-mount device or swing arm, freeing up desk space and providing more dynamic positioning options. The HP Quick Release 2 device facilitates quick attachment and removal of the monitor head from the stand with a simple click and a convenient sliding tab release, making setup and relocation straightforward.

For intuitive control, the monitor is equipped with four on-screen display (OSD) buttons. Three of these buttons are reconfigurable, allowing users to quickly access and select the most commonly used operations, thereby streamlining adjustments and settings. On-screen adjustments are available in several languages, making it accessible to a diverse user base for easy setup and screen optimization. A cable management feature is integrated into the design, helping to keep cables and cords organized and maintaining a tidy workspace.

Maintenance Features

The Maintenance and Service Guide provides detailed instructions for trained service personnel to perform various maintenance and repair procedures on the HP E22 G4 monitor. It emphasizes the importance of safety information and precautions, including guidelines for working in a dry and clean environment, using proper safety devices, and handling electrical components with care to prevent electrostatic discharge (ESD). The guide explicitly states that only trained service personnel familiar with the product should service it, and end users should not attempt repair procedures.

Key maintenance features include:

  • Preparation for Disassembly: Detailed steps are provided to prepare the monitor for disassembly, including cleaning the work area, identifying the disassembly space, and ensuring all necessary equipment and materials (e.g., press fixture, working table, screwdriver, knife, gloves, cleaning cloth, ESD protection, scraper bar) are available.
  • Removal and Replacement Procedures: The guide offers step-by-step instructions for removing and replacing major components. This includes the rear cover, power board, main board, USB board, and middle frame. Each step is accompanied by figures to visually guide the technician through the process, such as pressing hooks, removing screws, and disconnecting connectors.
  • Connector Repair: Specific procedures are outlined for repairing various connectors, including HDMI, DisplayPort, USB 3.0 Type B, USB 3.0 Type A, and VGA. These instructions detail the use of tools like hot air guns and soldering irons to melt solder, remove old components, and install new ones, with an emphasis on careful handling to avoid short circuits and ensure proper polarity. It also highlights that connector repair is primarily for out-of-warranty situations.
  • RoHS Compliance: The manual stresses the importance of using lead-free solder wire when soldering and ensuring that replacement parts are RoHS compliant if the original parts were. This aligns with environmental regulations and ensures the continued compliance of the repaired product.
  • Function Test: After repairs, a function test is recommended to confirm that the monitor is working properly. This includes checking HDMI, DisplayPort, and audio functions to ensure image display, sound playback, volume, and balance are correct.
  • Troubleshooting: A comprehensive troubleshooting table is included, listing common problems, their possible causes (e.g., disconnected power cord, monitor off, improperly connected video cable, system in Sleep mode, incompatible video card, low brightness, incorrect video resolution/refresh rate, disabled power saving control, OSD lock function enabled, power button locked), and recommended solutions. This helps technicians diagnose and resolve issues efficiently.
  • Spare Parts Information: The guide provides information on how to order spare parts, including HP spare part numbers and manufacturer part numbers for power boards, capacitors, and connectors. It also lists EU distributors where these components can be purchased.
  • Firmware Updates: Information on where to find firmware updates (support.hp.com) is provided, ensuring that the monitor can be kept up-to-date with the latest software enhancements.
  • Safety Checks After Repair: Before returning the repaired product to the customer, an AC leakage current check on exposed metallic parts is required to ensure electrical safety and prevent potential shock hazards.

Overall, the Maintenance and Service Guide for the HP E22 G4 monitor is a critical resource for professional service technicians, ensuring that maintenance and repair operations are performed safely, effectively, and in compliance with relevant standards.

HP E22 G4 Specifications

General IconGeneral
Color gamut72 %
Pixel pitch0.247 x 0.247 mm
Screen shapeFlat
Pixel density94 ppi
Display diagonal21.5 \
Surface hardness3H
Anti-glare screenYes
Display technologyLCD
Native aspect ratio16:9
Maximum refresh rate60 Hz
Viewable size, vertical267.7 mm
Contrast ratio (dynamic)5000000:1
Contrast ratio (typical)1000:1
Display number of colors-
Viewable size, horizontal476 mm
Digital vertical frequency50 - 60 Hz
Digital horizontal frequency30 - 80 kHz
Display brightness (typical)250 cd/m²
Supported graphics resolutions640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 800 (WXGA), 1440 x 900, 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080)
HDMI version1.4
DisplayPort version1.2
USB upstream port typeUSB Type-B
USB Type-A downstream ports quantity4
Number of USB Type-B upstream ports quantity1
Sustainability certificatesENERGY STAR
Pivot angle-90 - 90 °
Tilt angle range-5 - 23 °
Panel mounting interface100 x 100 mm
Package depth350 mm
Package width565 mm
Package height211 mm
Package weight7700 g
Operating temperature (T-T)5 - 35 °C
Operating relative humidity (H-H)20 - 80 %
AC input voltage100 - 240 V
Energy efficiency scaleA to G
Power consumption (max)50 W
Power consumption (standby)0.5 W
Power consumption (typical)23 W
Product colorBlack, Silver
Market positioningBusiness
Cables includedAC, DisplayPort, HDMI, USB
Harmonized System (HS) code85285210
Weight and Dimensions IconWeight and Dimensions
Depth (with stand)200.7 mm
Width (with stand)488.7 mm
Height (with stand)480.6 mm
Weight (with stand)5300 g
Depth (without stand)47 mm
Height (without stand)294.6 mm
Weight (without stand)2880 g

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