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HP E24 G4 User Manual

HP E24 G4
25 pages
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Maintenance and Service Guide
E23 G4/E24 G4 model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.

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HP E24 G4 Specifications

General IconGeneral
Color gamut72 %
Pixel pitch0.274 x 0.274 mm
Screen shapeFlat
Pixel density93 ppi
Display diagonal23.8 \
Anti-glare screenYes
Display technologyLCD
Native aspect ratio16:9
Vertical scan range50 - 60 Hz
Maximum refresh rate60 Hz
Horizontal scan range30 - 80 kHz
Contrast ratio (typical)1000:1
Display number of colors16.7 million colors
Display brightness (typical)250 cd/m²
Supported graphics resolutions640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 800 (WXGA), 1440 x 900 (WXGA+), 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080)
USB hub version3.2 Gen 1 (3.1 Gen 1)
DisplayPort version1.4
USB upstream port typeUSB Type-B
USB Type-A downstream ports quantity4
AC input voltage100 - 240 V
Energy efficiency scaleA to G
Power consumption (max)51 W
Power consumption (off)0.23 W
Power consumption (standby)0.5 W
Power consumption (typical)26 W
Operating temperature (T-T)5 - 35 °C
Operating relative humidity (H-H)20 - 80 %
Cables includedAC, DisplayPort, HDMI, USB Type-A to USB Type-B, VGA
Package depth223 mm
Package width611 mm
Package height392 mm
Package weight8400 g
Pivot angle-90 - 90 °
Tilt angle range-5 - 23 °
Panel mounting interface100 x 100 mm
Product colorBlack, Silver
Market positioningBusiness
Harmonized System (HS) code85285210
Weight and Dimensions IconWeight and Dimensions
Depth (with stand)207 mm
Width (with stand)539.4 mm
Height (with stand)494.9 mm
Weight (with stand)5700 g
Depth (without stand)47 mm
Height (without stand)323.3 mm

Summary

Getting Started

Important Safety Information

Essential safety precautions for service personnel to minimize risks of injury and equipment damage during monitor maintenance.

Important Service Information and Precautions

General service guidelines and precautions crucial for proper and safe operation and maintenance of the monitor.

RoHS (2002/95/EC) Requirements

Details on the European Union's RoHS directive and its implications for product components and replacements.

General Descriptions

Overview of the manual's content and the two levels of service defined for the monitor.

Firmware Updates

Information on how to check for and obtain firmware updates for the monitor from HP's support website.

Returning Repaired Product to Customer

Procedure for ensuring product safety before returning it to the customer after repair, including AC leakage checks.

Monitor Features

Monitor Feature Details

Description of the various features of the E23 G4/E24 G4 models, including screen size, panel type, and adjustability.

Front Components Identification

Identification and description of the buttons, lights, and controls located on the front of the monitor.

Rear and Side Components Identification

Identification and description of the ports, slots, and buttons located on the rear and sides of the monitor.

Locating Serial and Product Numbers

Guidance on locating the serial number and product number labels on the monitor, typically found on the rear.

Illustrated Parts Catalog

Major Components and Descriptions

Visual identification of major monitor components with a corresponding list of items and part numbers.

How to Order Parts

Instructions for HP authorized repair centers on purchasing power boards and sourcing capacitors/connectors.

Connectors by Manufacturer

Details on specific connectors, their identifiers, manufacturers, distributors, and part numbers for ordering.

Removal and Replacement Procedures

Preparation for Disassembly

Essential steps and equipment required before starting the disassembly process of the monitor.

RC Removal Steps

Step-by-step instructions for safely removing the RC (Remote Control) from the monitor stand.

Power Board Replacement

Detailed procedure for removing and replacing the monitor's power board, including connector locations and safety warnings.

D-Sub Connector CRT1 Repair

Steps to repair the D-Sub connector, involving desoldering, removing, placing, and soldering the new component.

HDMI Connector HDMI1 Repair

Steps to repair the HDMI connector, involving desoldering, hot air gun use, removal, placement, and soldering.

DP Connector DP1 Repair

Steps to repair the DP connector, involving desoldering, hot air gun use, removal, placement, and soldering.

USB-B Connector USB1 Repair

Steps to repair the USB-B connector, involving desoldering, removal, placement, and soldering of the new component.

USB-A Connector USB2 Repair

Steps to repair the USB-A connector, involving hot air gun and soldering iron for removal, placement, and soldering.

Function Test Procedures

Procedures to verify the correct operation of all monitor functions after component replacement or repair.

Support and Troubleshooting

Solving Common Problems

A guide to diagnosing and resolving common monitor issues, including causes and recommended solutions.

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