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HP E27u G4 User Manual

HP E27u G4
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Maintenance and Service Guide
E27u G4 model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.
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HP E27u G4 Specifications

General IconGeneral
Product colorBlack, Silver
Market positioningBusiness
Color gamut99 %
Pixel pitch0.233 x 0.233 mm
Screen shapeFlat
Display diagonal27 \
Surface hardness3H
Anti-glare screenYes
Display technology-
Native aspect ratio16:9
Maximum refresh rate60 Hz
Contrast ratio (dynamic)5000000:1
Contrast ratio (typical)1000:1
Display bezel technologyMicro-Edge
Digital vertical frequency50 - 60 Hz
Digital horizontal frequency30 - 90 kHz
Display brightness (typical)250 cd/m²
Supported graphics resolutions640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 800 (WXGA), 1440 x 900 (WXGA+), 1600 x 1200 (UXGA), 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080), 1920 x 1200 (WUXGA), 2560 x 1440
Pivot angle-90 - 90 °
Panel mounting interface100 x 100 mm
HDMI version1.4
DisplayPort version1.2
USB upstream port typeUSB Type-C
Number of upstream ports1
USB Power Delivery up to65 W
USB Type-A downstream ports quantity4
AC input voltage100 - 240 V
Power consumption (max)138 W
Power consumption (standby)0.5 W
Power consumption (typical)30 W
Operating temperature (T-T)5 - 35 °C
Storage relative humidity (H-H)5 - 95 %
Operating relative humidity (H-H)20 - 80 %
Cables includedAC, USB Type-C
Package depth444 mm
Package width695 mm
Package height225 mm
Package weight10770 g
Harmonized System (HS) code85285210
Weight and Dimensions IconWeight and Dimensions
Depth (with stand)215.8 mm
Width (with stand)613.3 mm
Height (with stand)535.9 mm
Weight (with stand)7600 g
Depth (without stand)48.8 mm
Height (without stand)366.7 mm

Summary

Getting started

Important safety information

Provides critical safety precautions for service personnel to minimize risks.

Important service information and precautions

Details essential service procedures and precautions for effective and safe operations.

RoHS (2002/95/EC) requirements

Outlines legal compliance requirements for hazardous substances in electronic products.

General descriptions

Offers general information about the monitor and its service levels.

Firmware updates

Guides users on how to access and apply monitor firmware updates.

Before returning the repaired product to the customer

Specifies post-repair checks, including AC leakage current, for product safety.

Monitor features

Front components

Rear and side components

Locating the serial number and product number

Illustrated parts catalog

How to order parts

Power board

Details on ordering the power board, including part numbers and supplier information.

Capacitors by distributor

Information for sourcing capacitors from designated distributors and their part numbers.

Connectors by manufacturer

Guidance on acquiring connectors from manufacturers, including distributor part numbers.

Removal and replacement procedures

Preparation for disassembly

Essential steps and required equipment for preparing the monitor for disassembly.

Rear Cover

Instructions for safely removing the monitor's rear cover.

Power board

Step-by-step guide for removing and replacing the monitor's power board.

Connector repair

HDMI connector HDMI1

Detailed steps for repairing the HDMI connector, including soldering techniques.

DP connector DP1/DP2

Detailed steps for repairing the DisplayPort connectors, including soldering techniques.

USB-C connector USB1

Detailed steps for repairing the USB-C connector, including soldering techniques.

USB-A connector USB2

Detailed steps for repairing the USB-A connector, including soldering techniques.

Function test

Support and troubleshooting

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