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HP E24d G4

HP E24d G4
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Maintenance and Service Guide
E24d G4&E27d G4 model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.

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HP E24d G4 Specifications

General IconGeneral
3DNo
Color gamut72 %
Pixel pitch0.274 x 0.274 mm
Screen shapeFlat
Display diagonal23.8 \
Display technology-
Native aspect ratio16:9
Maximum refresh rate- Hz
Contrast ratio (dynamic)5000000:1
Contrast ratio (typical)1000:1
Digital vertical frequency0 - 60 Hz
Digital horizontal frequency0 - 80 kHz
Display brightness (typical)250 cd/m²
Supported graphics resolutions640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 768 (WXGA), 1280 x 800 (WXGA), 1440 x 900, 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080)
Pivot angle-90 - 90 °
Plug and PlayYes
Tilt angle range-5 - 20 °
Panel mounting interface100 x 100 mm
HDMI version1.4
DisplayPort version1.2
USB Power Delivery up to100 W
VGA (D-Sub) ports quantity0
USB Type-A downstream ports quantity4
AC input voltage100 - 240 V
Energy efficiency scaleA to G
Power consumption (max)175 W
Power consumption (standby)0.5 W
Power consumption (typical)70 W
Operating temperature (T-T)5 - 35 °C
Operating relative humidity (H-H)20 - 80 %
Cables includedDisplayPort, HDMI, USB Type-C
Package depth269 mm
Package width646 mm
Package height438 mm
Package weight11000 g
HP segmentBusiness
Product colorGray
Country of originChina
Harmonized System (HS) code85285210
Weight and Dimensions IconWeight and Dimensions
Depth (with stand)206.8 mm
Width (with stand)539.4 mm
Height (with stand)486.4 mm
Weight (with stand)6860 g
Depth (without stand)48.5 mm
Height (without stand)323.3 mm
Weight (without stand)4100 g

Summary

Getting started

Safety and Service Procedures

Essential safety precautions and service procedures for personnel, including ESD handling and hazard avoidance.

Compliance and Product Overview

Details RoHS requirements, general service levels, and monitor features for overall understanding.

Maintenance and Return Checks

Covers firmware updates and critical checks required before returning a repaired product to the customer.

Monitor features

Features

Comprehensive list of monitor specifications, including screen size, resolution, panel, and connectivity options.

Illustrated parts catalog

Front components

Identification and description of all components located on the front panel of the monitor.

Rear components

Identification and description of all components located on the rear panel of the monitor.

Locating the serial number and product number

Instructions for finding the serial and product numbers on the monitor's safety and specification labels.

Removal and replacement procedures

Preparation for disassembly

Guides on preparing the workspace and listing necessary tools and equipment for safe monitor disassembly.

Rear Cover Removal

Step-by-step instructions for safely removing the monitor's rear cover, detailing screw removal and tool usage.

Power Board Removal

Detailed procedure for removing the power board, including identifying its connectors and location on the monitor.

Connector Repair

Procedures for repairing common connectors (HDMI, DP, USB, RJ45) on the monitor's main and side boards.

Function test

Test Procedures

Details functional tests for HDMI, DP, Audio, USB, USB-C, and RJ45 to verify post-repair monitor performance.

Support and troubleshooting

Common Problems and Solutions

A guide to identifying common monitor issues, their causes, and the recommended steps for resolution.

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