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HP E23 G4

HP E23 G4
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Maintenance and Service Guide
E23 G4/E24 G4 model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.
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HP E23 G4 Specifications

General IconGeneral
Color gamut72 %
Screen shapeFlat
Display diagonal23 \
Surface hardness3H
Anti-glare screenYes
Display technologyLCD
Native aspect ratio16:9
Maximum refresh rate60 Hz
Viewable size, vertical286.4 mm
Contrast ratio (dynamic)5000000:1
Contrast ratio (typical)1000:1
Display number of colors-
Viewable size, horizontal509.1 mm
Digital vertical frequency50 - 60 Hz
Digital horizontal frequency30 - 80 kHz
Display brightness (typical)250 cd/m²
Supported graphics resolutions640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 800 (WXGA), 1440 x 900, 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080)
Product colorBlack, Silver
Market positioningBusiness
Cables includedAC, DisplayPort, HDMI, USB, VGA
HDMI version1.4
USB hub version3.2 Gen 1 (3.1 Gen 1)
DisplayPort version1.2
USB upstream port typeUSB Type-B
USB Type-A downstream ports quantity4
Pivot angle-90 - 90 °
Tilt angle range-5 - 23 °
Panel mounting interface100 x 100 mm
AC input voltage100 - 240 V
Energy efficiency scaleA to G
Power consumption (max)51 W
Power consumption (standby)0.5 W
Power consumption (typical)21 W
Package depth223 mm
Package width581 mm
Package height372 mm
Package weight8000 g
Operating temperature (T-T)5 - 35 °C
Operating relative humidity (H-H)20 - 80 %
Harmonized System (HS) code85285210
Weight and Dimensions IconWeight and Dimensions
Depth (with stand)207 mm
Width (with stand)521.6 mm
Height (with stand)489.8 mm
Weight (with stand)5400 g
Depth (without stand)47 mm
Height (without stand)313.1 mm

Summary

Getting Started and Safety Information

Important Safety Information

Essential safety guidelines for service personnel to prevent injury and equipment damage during maintenance.

Service Information and Precautions

Key precautions and guidelines for performing service and repairs on HP monitors, including ESD procedures.

RoHS Requirements

Details on the Restriction of Hazardous Substances directive and its implications for replacement parts.

General Descriptions and Firmware

Overview of service levels (Level 1 and Level 2) and information on updating monitor firmware.

Pre-Return Procedures

Steps to perform before returning a repaired product, including AC leakage current checks.

Monitor Features and Identification

Monitor Features Overview

Highlights the various hardware and software features of the HP E23 G4/E24 G4 monitors.

Front Component Identification

Identifies and describes the components located on the front panel of the monitor.

Rear and Side Component Identification

Identifies and describes the components located on the rear and side panels of the monitor.

Serial and Product Number Location

Guides users on how to locate the serial and product numbers on the monitor for identification.

Parts Catalog and Ordering

Illustrated Parts Catalog

A visual catalog of major monitor components with their part numbers and quantities for identification.

How to Order Parts

Information on ordering replacement power boards, capacitors, and connectors from distributors.

Connector Part Information

Details on specific connectors (D-Sub, HDMI, DP, USB), their part numbers, and distributors.

Removal, Replacement, and Repair Procedures

Preparation for Disassembly

Steps and equipment required to prepare the monitor for safe and effective disassembly.

RC Removal

Step-by-step instructions for removing the RC (Release Component) from the monitor stand.

Power Board Removal

Detailed procedure for safely removing and handling the monitor's power board, including capacitor warnings.

Connector Repair Procedures

Instructions for repairing specific monitor connectors like D-Sub, HDMI, DP, USB-B, and USB-A.

Function Testing and Troubleshooting

Function Test Procedures

Guidelines and tools for testing monitor functionality after repair or component replacement.

Solving Common Problems

A guide to identifying common monitor issues, their causes, and recommended solutions for troubleshooting.

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