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HP E27m G4

HP E27m G4
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Maintenance and Service Guide
E27m G4 model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.
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HP E27m G4 Specifications

General IconGeneral
Color gamut99 %
Pixel pitch0.2331 x 0.2331 mm
Screen shapeFlat
Backlight typeEdge LED
Display diagonal27 \
Surface hardness3H
Anti-glare screenYes
Display technologyLCD
Native aspect ratio16:9
Vertical scan range50 - 75 Hz
Maximum refresh rate75 Hz
Contrast ratio (typical)1000:1
Display number of colors16.7 million colors
Display brightness (typical)300 cd/m²
Supported graphics resolutions640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 800 (WXGA), 1440 x 900 (WXGA+), 1600 x 1200 (UXGA), 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080), 1920 x 1200 (WUXGA), 2560 x 1440
Product colorBlack, Silver
Market positioningBusiness
Megapixel5 MP
RMS rated power10 W
Number of speakers2
Pivot angle-90 - 90 °
Cable lock slot-
Panel mounting interface100 x 100 mm
AC input voltage100 - 240 V
AC input frequency50 - 60 Hz
Energy efficiency scaleA to G
Power consumption (max)160 W
Power consumption (standby)0.5 W
Power consumption (typical)51 W
Operating temperature (T-T)5 - 35 °C
Operating relative humidity (H-H)20 - 80 %
HDMI version1.4
DisplayPort version1.2
USB upstream port typeUSB Type-C
USB Type-A downstream ports quantity4
Cables includedAC, USB Type-C to USB Type-C
Package depth190 mm
Package width695 mm
Package height483 mm
Package weight11970 g
Harmonized System (HS) code85285210
Weight and Dimensions IconWeight and Dimensions
Depth (with stand)216 mm
Height (with stand)551 mm
Weight (with stand)8520 g
Depth (without stand)47 mm
Width (without stand)612.8 mm
Height (without stand)396.6 mm

Summary

Getting started

Important safety information

Cautions and notes to minimize risk of personal injury and ensure safe operation.

Important service information and precautions

Guidelines for service personnel, including ESD and handling of components.

RoHS (200295 EC) requirements

Explains RoHS compliance requirements for parts and products.

General descriptions

Provides general information and outlines service levels.

Firmware updates

Information on where to find and how to perform firmware updates.

Before returning the repaired product to the customer

Procedures and checks required before returning a repaired product.

Monitor features

Front components

Identifies and describes components located on the front of the monitor.

Rear components

Identifies and describes components located on the rear of the monitor.

Locating the serial number and product number

Instructions on finding the serial and product numbers on the safety label.

Illustrated parts catalog

Removal and replacement procedures

Preparation for disassembly

Information and materials needed to properly prepare for monitor disassembly.

Rear Cover

Steps for removing the rear cover of the monitor.

Power board

Procedures for removing and identifying the power board.

Multi-Connector Repair Procedures

Details repair procedures for HDMI, DisplayPort, USB Type-C, RJ45, and USB 3.0 connectors.

Audio and USB Connector Repair

Details repair procedures for Audio and additional USB connectors.

Function test

Procedures to confirm all monitor functions are working after repair.

Support and troubleshooting

Lists common problems, their causes, and recommended solutions.

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