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HP E24q G4 User Manual

HP E24q G4
30 pages
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Maintenance and Service Guide
E24q G4 model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.

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HP E24q G4 Specifications

General IconGeneral
Color gamut99 %
Pixel pitch0.205 x 0.205 mm
Screen shapeFlat
Pixel density123 ppi
Display diagonal23.8 \
Display technology-
Native aspect ratio16:9
Maximum refresh rate- Hz
Contrast ratio (dynamic)5000000:1
Contrast ratio (typical)1000:1
Digital vertical frequency50 - 60 Hz
Digital horizontal frequency30 - 90 kHz
Display brightness (typical)250 cd/m²
Supported graphics resolutions640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 800, 1440 x 900 (WXGA+), 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080), 1920 x 502
HP segmentBusiness
Product colorBlack, Silver
Country of originChina
HDMI version1.4
USB hub version3.2 Gen 1 (3.1 Gen 1)
Built-in USB hubYes
DisplayPort version1.2
USB upstream port typeUSB Type-B
USB Type-A downstream ports quantity4
Pivot angle-90 - 90 °
Panel mounting interface100 x 100 mm
AC input voltage100 - 240 V
Power consumption (max)50 W
Power consumption (standby)0.5 W
Power consumption (typical)24 W
Operating temperature (T-T)5 - 35 °C
Operating relative humidity (H-H)20 - 80 %
Package depth225 mm
Package width610 mm
Package height395 mm
Package weight8400 g
Harmonized System (HS) code85285210
Weight and Dimensions IconWeight and Dimensions
Depth (with stand)207 mm
Width (with stand)539.4 mm
Height (with stand)494.9 mm
Weight (with stand)5700 g
Depth (without stand)47 mm
Height (without stand)323.3 mm

Summary

1 Getting started

Important safety information

Essential safety precautions and guidelines for service personnel to minimize risks and ensure proper equipment handling.

Important service information and precautions

Key technical precautions and guidelines for professional service technicians, including handling of components and soldering.

RoHS (2002/95/EC) requirements

Details on RoHS compliance requirements for replacement parts and products.

General descriptions

Firmware updates

Before returning the repaired product to the customer

2 Monitor features

Front components

Identification and description of components located on the front panel of the monitor.

Rear components

Identification and description of components located on the rear panel of the monitor.

Locating the serial number and product number

Instructions on how to find the serial number and product number on the monitor's labels.

3 Illustrated parts catalog

How to order parts

4 Removal and replacement procedures

Preparation for disassembly

Steps and materials needed to prepare the workspace and tools before beginning monitor disassembly.

Rear Cover Removal

Procedure for removing the rear cover of the monitor, including screw and cable disconnection steps.

Power board Removal

Steps for safely removing and handling the power board, including identifying part numbers and high-voltage areas.

Gasket application for HDMI shielding

Instructions for cutting and applying a gasket to the HDMI shielding for proper connection and protection.

Connector repair

VGA connector J401 repair

Detailed steps for repairing the VGA connector (J401), including desoldering and soldering techniques.

HDMI connector J601 repair

Detailed steps for repairing the HDMI connector (J601), including desoldering and soldering techniques.

DP connector J501 repair

Detailed steps for repairing the DisplayPort connector (J501), including desoldering and soldering techniques.

USB B 3.0 Connector repair- JA1

Procedure for repairing the USB Type-B 3.0 connector (JA1), focusing on desoldering and soldering.

DUAL USB A 3.0 Connector repair- JB1

Procedure for repairing the Dual USB Type-A 3.0 connector (JB1), including desoldering and soldering.

Function test

Support and troubleshooting

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