HP E24q G4 User Manual

26
Support and troubleshooting
The following table lists possible problems, the possible cause or each problem, and the recommended
solutions.
Table 4-2: Solving common problems
Problem Possible cause Solution
Screen is blank or
video is flashing.
Power cord is disconnected. Connect the power cord.
Monitor is off. Power the power button.
NOTE: If pressing the Power
button has no effect, press and
hold the power button for 10
seconds to disable the Power
button lockout feature.
Video cable is improperly connected. Connect the video cable
properly.
System is in Sleep mode. Press any key on the keyboard
or move the mouse to exit Sleep
mode.
Video card is incompatible.
Open the OSD menu and select
the Input Control menu. Set
Auto-Switch Input to Off and
manually select the input
Image appears
blurred, indistinct, or
too dark.
Brightness is too low.
Open the OSD menu and select
Brightness to adjust the
brightness scale as needed.
Check Video Cable
is displayed on
screen.
Monitor video cable is disconnected.
Connect the appropriate video
signal cable between the
computer and monitor. Be sure
that the computer power is off
while you connect the video
cable.
Input Signal Out of
Range is displayed
on screen.
Video resolution and/or refresh rate are
set higher than what the monitor supports.
Change the settings to a
supported setting.
The monitor is off,
but it did not seem to
enter into Sleep
mode.
The monitor’s power saving control is
disabled.
Open the OSD menu
and select
Power Control > Auto-Sleep
Mode and set auto-sleep to On.
On-Screen Menus
are Locked is
displayed.
The monitor’s OSD lock function is
enabled.
Press and hold the Menu
button
on the front bezel to 10 seconds
to disable the OSD lockout
function.
Power Button is
Locked is Displayed
The monitor’s power button is locked. Press and hold the power
button for 10 seconds to disable
the power button lock function.

HP E24q G4 Specifications

General

Color gamut	99 %
Pixel pitch	0.205 x 0.205 mm
Screen shape	Flat
Pixel density	123 ppi
Display diagonal	23.8 \
Display technology	-
Native aspect ratio	16:9
Maximum refresh rate	- Hz
Contrast ratio (dynamic)	5000000:1
Contrast ratio (typical)	1000:1
Digital vertical frequency	50 - 60 Hz
Digital horizontal frequency	30 - 90 kHz
Display brightness (typical)	250 cd/m²
Supported graphics resolutions	640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 800, 1440 x 900 (WXGA+), 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080), 1920 x 502
HP segment	Business
Product color	Black, Silver
Country of origin	China
HDMI version	1.4
USB hub version	3.2 Gen 1 (3.1 Gen 1)
Built-in USB hub	Yes
DisplayPort version	1.2
USB upstream port type	USB Type-B
USB Type-A downstream ports quantity	4
Pivot angle	-90 - 90 °
Panel mounting interface	100 x 100 mm
AC input voltage	100 - 240 V
Power consumption (max)	50 W
Power consumption (standby)	0.5 W
Power consumption (typical)	24 W
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	20 - 80 %
Package depth	225 mm
Package width	610 mm
Package height	395 mm
Package weight	8400 g
Harmonized System (HS) code	85285210

Weight and Dimensions

Depth (with stand)	207 mm
Width (with stand)	539.4 mm
Height (with stand)	494.9 mm
Weight (with stand)	5700 g
Depth (without stand)	47 mm
Height (without stand)	323.3 mm