HP E24q G4 User Manual

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Table of Contents
1 Getting started ............................................................................................................................................................................. 1
Important safety information ............................................................................................................................................. 1
Important service information and precautions ........................................................................................................... 2
RoHS (2002/95/EC) requirements .................................................................................................................................. 2
General descriptions ........................................................................................................................................................... 3
Firmware updates ................................................................................................................................................................ 3
Before returning the repaired product to the customer ............................................................................................ 3
2 Monitor features .......................................................................................................................................................................... 4
Features .................................................................................................................................................................................. 4
Front components ................................................................................................................................................................ 5
Rear components ................................................................................................................................................................ 6
Locating the serial number and product number ....................................................................................................... 7
3 Illustrated parts catalog ............................................................................................................................................................ 9
How to order parts ............................................................................................................................................................ 10
4 Removal and replacement procedures ............................................................................................................................. 11
Preparation for disassembly .......................................................................................................................................... 11
Rear Cover .......................................................................................................................................................................... 12
Power board ....................................................................................................................................................................... 14
Connector repair ............................................................................................................................................................... 18
VGA connector J401 ........................................................................................................................................... 19
HDMI connector J601 ......................................................................................................................................... 20
DP connector J501 .............................................................................................................................................. 21
USB B 3.0 Connector repair- JA1 ................................................................................................................... 22
DUAL USB A 3.0 Connector repair- JB1 ...................................................................................................... 23
Stick Gasket on the Shielding for HDMI ....................................................................................................... 24
Function test ....................................................................................................................................................................... 25
Support and troubleshooting ......................................................................................................................................... 26
Index ..................................................................................................................................................................................... 27

HP E24q G4 Specifications

General

Color gamut	99 %
Pixel pitch	0.205 x 0.205 mm
Screen shape	Flat
Pixel density	123 ppi
Display diagonal	23.8 \
Display technology	-
Native aspect ratio	16:9
Maximum refresh rate	- Hz
Contrast ratio (dynamic)	5000000:1
Contrast ratio (typical)	1000:1
Digital vertical frequency	50 - 60 Hz
Digital horizontal frequency	30 - 90 kHz
Display brightness (typical)	250 cd/m²
Supported graphics resolutions	640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 800, 1440 x 900 (WXGA+), 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080), 1920 x 502
HP segment	Business
Product color	Black, Silver
Country of origin	China
HDMI version	1.4
USB hub version	3.2 Gen 1 (3.1 Gen 1)
Built-in USB hub	Yes
DisplayPort version	1.2
USB upstream port type	USB Type-B
USB Type-A downstream ports quantity	4
Pivot angle	-90 - 90 °
Panel mounting interface	100 x 100 mm
AC input voltage	100 - 240 V
Power consumption (max)	50 W
Power consumption (standby)	0.5 W
Power consumption (typical)	24 W
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	20 - 80 %
Package depth	225 mm
Package width	610 mm
Package height	395 mm
Package weight	8400 g
Harmonized System (HS) code	85285210

Weight and Dimensions

Depth (with stand)	207 mm
Width (with stand)	539.4 mm
Height (with stand)	494.9 mm
Weight (with stand)	5700 g
Depth (without stand)	47 mm
Height (without stand)	323.3 mm