HP E27m G4 User Manual

25
Function test
After repair, be sure to confirm that all functions are working.
Support and troubleshooting
The following table lists possible problems, the possible cause or each problem, and the recommended
solutions.
Table 4-1:
Function test
Test item Operating description Tool used
HDMI test
Confirm whether image displays and sound
plays correctly on the monitor.
Computer or DVD player
DP test Confirm whether image displays and sound
plays correctly on the monitor.
Computer or DVD player
USB-C test Confirm whether image displays and sound
plays correctly on the monitor
Computer or USB-C player
Audio test Change volume and balance to confirm whether
volume is smooth and loud enough.
Speaker
Table 4-2: Solving common problems
Problem Possible cause Solution
Screen is blank
or video is
flashing.
Power cord is disconnected. Connect the power cord.
Monitor is off. Power the power button.
NOTE: If pressing the
Power button has no
effect, press and hold the
power button for 10
seconds to disable the
Power button lockout
feature.
Video cable is improperly connected. Connect the video cable
properly.
System is in Auto-Sleep Mode. Press any key on the
keyboard or move the
mouse to inactivate the
screen blanking utility.
Video card is incompatible. Open the OSD menu and
select the Input
menu. Set
Auto-Switch Input to Off
and manually select the
input or replace the video
card or connect the video
cable to one of the

HP E27m G4 Specifications

General

Color gamut	99 %
Pixel pitch	0.2331 x 0.2331 mm
Screen shape	Flat
Backlight type	Edge LED
Display diagonal	27 \
Surface hardness	3H
Anti-glare screen	Yes
Display technology	LCD
Native aspect ratio	16:9
Vertical scan range	50 - 75 Hz
Maximum refresh rate	75 Hz
Contrast ratio (typical)	1000:1
Display number of colors	16.7 million colors
Display brightness (typical)	300 cd/m²
Supported graphics resolutions	640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 800 (WXGA), 1440 x 900 (WXGA+), 1600 x 1200 (UXGA), 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080), 1920 x 1200 (WUXGA), 2560 x 1440
Product color	Black, Silver
Market positioning	Business
Megapixel	5 MP
RMS rated power	10 W
Number of speakers	2
Pivot angle	-90 - 90 °
Cable lock slot	-
Panel mounting interface	100 x 100 mm
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Energy efficiency scale	A to G
Power consumption (max)	160 W
Power consumption (standby)	0.5 W
Power consumption (typical)	51 W
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	20 - 80 %
HDMI version	1.4
DisplayPort version	1.2
USB upstream port type	USB Type-C
USB Type-A downstream ports quantity	4
Cables included	AC, USB Type-C to USB Type-C
Package depth	190 mm
Package width	695 mm
Package height	483 mm
Package weight	11970 g
Harmonized System (HS) code	85285210

Weight and Dimensions

Depth (with stand)	216 mm
Height (with stand)	551 mm
Weight (with stand)	8520 g
Depth (without stand)	47 mm
Width (without stand)	612.8 mm
Height (without stand)	396.6 mm