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Troubleshooting
Downloading New Switch Software
Downloading New Switch Software
When product enhancements occur for the E2620 Switches, new software can
be downloaded to the switch through several methods, for product
enhancements and new features. For more information, see the Management
and Configuration Guide, which is on the HP Web site at
www.hp.com/
networking/support, (see page 1-14).
The new switch software would be available on the HP Web site,
www.hp.com/networking/support.
HP Customer Support Services
If you are still having trouble with your switch, Hewlett-Packard offers support
24 hours a day, seven days a week through the use of a number of automated
electronic services. The HP Web site,
www.hp.com/networking/support also
provides up-to-date support information.
Additionally, your HP-authorized network reseller can provide you with
assistance, both with services that they offer and with services offered by HP.
Before Calling Support
Before calling your networking dealer or HP Support, to make the support
process most efficient, you first should retrieve the following information:
Information Item Information Location
• product identification, including mini-GBICs the front of the switch and on
labels on the mini-GBICs
• details about the switch’s status including the
software (OS) version, a copy of the switch
configuration, a copy of the switch Event Log, and a
copy of the switch status and counters information
switch console: show tech
command
• copy of your network topology map, including
network addresses assigned to the relevant devices
your network records
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