Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant...............................................105
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)..........106
Downloading HP PC Hardware Diagnostics Windows......................................................................................................................106
Downloading the latest HP PC Hardware Diagnostics Windows version from HP...........................................106
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store.....................................106
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only) .............................................................................................................................................................................................................................106
Installing HP PC Hardware Diagnostics Windows.................................................................................................................................107
Using HP PC Hardware Diagnostics UEFI ...............................................................................................................................................................107
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code.................................................................................107
Starting HP PC Hardware Diagnostics UEFI..............................................................................................................................................107
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products
only).........................................................................................................................................................................................................................................108
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive.................................................................................108
Downloading the latest HP PC Hardware Diagnostics UEFI version...........................................................................109
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only) .............................................................................................................................................................................................................................109
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only).................................................................109
Downloading Remote HP PC Hardware Diagnostics UEFI .............................................................................................................109
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version.......................................................109
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number..............................109
Customizing Remote HP PC Hardware Diagnostics UEFI settings...........................................................................................110
12 Specifications .................................................................................................................................................................................................................................. 111
Computer specifications..................................................................................................................................................................................................... 111
Display specifications............................................................................................................................................................................................................111
Solid-state drive specifications ..................................................................................................................................................................................... 112
13 Statement of memory volatility..........................................................................................................................................................................................114
Current BIOS steps ................................................................................................................................................................................................................. 114
Nonvolatile memory usage ...............................................................................................................................................................................................116
Questions and answers........................................................................................................................................................................................................117
Using HP Sure Start (select products only)............................................................................................................................................................118
14 Power cord set requirements ..............................................................................................................................................................................................119
Requirements for all countries .......................................................................................................................................................................................119
Requirements for specific countries and regions............................................................................................................................................119
15 Recycling............................................................................................................................................................................................................................................ 122
Index.............................................................................................................................................................................................................................................................. 123
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