Cleaning your computer ..................................................................................................................................................36
Enabling HP Easy Clean (select products only) .......................................................................................................36
Removing dirt and debris from your computer.......................................................................................................36
Cleaning your computer with a disinfectant ...........................................................................................................37
Caring for wood veneer (select products only) .......................................................................................................38
Packaging and transporting guidelines ..........................................................................................................................38
Accessing support information .......................................................................................................................................38
5 Removal and replacement procedures for Customer Self-Repair parts.............................................................................41
Component replacement procedures..............................................................................................................................41
Preparation for disassembly ...................................................................................................................................41
Bottom cover ...........................................................................................................................................................41
Using a SIM card (select products only)...................................................................................................................42
Determining the correct SIM card size for your computer..............................................................................43
Inserting a SIM card in an external slot...........................................................................................................43
Memory modules.....................................................................................................................................................43
WLAN module ..........................................................................................................................................................45
WWAN module .........................................................................................................................................................47
Solid-state drive ......................................................................................................................................................48
6 Removal and replacement procedures for authorized service provider parts...................................................................51
Component replacement procedures..............................................................................................................................51
Preparation for disassembly ...................................................................................................................................51
Battery .....................................................................................................................................................................51
RTC battery ..............................................................................................................................................................52
I/O board ..................................................................................................................................................................53
Touchpad .................................................................................................................................................................54
NFC module..............................................................................................................................................................55
Smart card reader....................................................................................................................................................56
Fan ...........................................................................................................................................................................57
Fingerprint reader board .........................................................................................................................................58
Heat sink ..................................................................................................................................................................59
System board...........................................................................................................................................................60
Speakers ..................................................................................................................................................................63
Power connector cable ............................................................................................................................................64
Display assembly.....................................................................................................................................................65
Top cover with keyboard (includes smart card board)............................................................................................73
7 Computer Setup (BIOS), TPM, and HP Sure Start.................................................................................................................75
Using Computer Setup.....................................................................................................................................................75
Navigating and selecting in Computer Setup .........................................................................................................75
Restoring factory settings in Computer Setup .......................................................................................................75
Updating the BIOS....................................................................................................................................................76
Determining the BIOS version .........................................................................................................................76
Preparing for a BIOS update............................................................................................................................76
Downloading a BIOS update....................................................................................................................77
Installing a BIOS update ..........................................................................................................................77
Changing the boot order using the f9 prompt .......................................................................................................77
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