Electrostatic discharge information.............................................................................................................................................................................31
Generating static electricity....................................................................................................................................................................................31
Preventing electrostatic damage to equipment...................................................................................................................................... 32
Personal grounding methods and equipment........................................................................................................................................... 32
Grounding the work area...........................................................................................................................................................................................33
Recommended materials and equipment....................................................................................................................................................33
Cleaning your computer....................................................................................................................................................................................................... 34
Enabling HP Easy Clean (select products only)........................................................................................................................................ 34
Removing dirt and debris from your computer.........................................................................................................................................34
Cleaning your computer with a disinfectant...............................................................................................................................................35
Caring for wood veneer (select products only) ........................................................................................................................................36
Packaging and transporting guidelines.....................................................................................................................................................................36
Accessing support information .......................................................................................................................................................................................37
5 Removal and replacement procedures for authorized service provider parts.................................................................................39
Component replacement procedures ....................................................................................................................................................................... 39
Preparation for disassembly..................................................................................................................................................................................39
Bottom cover .....................................................................................................................................................................................................................39
Battery..................................................................................................................................................................................................................................... 41
WWAN module.................................................................................................................................................................................................................. 42
WLAN module....................................................................................................................................................................................................................44
Speakers............................................................................................................................................................................................................................... 45
Solid-state drive...............................................................................................................................................................................................................46
Audio jack.............................................................................................................................................................................................................................48
Connector board cable..............................................................................................................................................................................................48
Connector board.............................................................................................................................................................................................................49
Fan.............................................................................................................................................................................................................................................50
Display assembly............................................................................................................................................................................................................. 51
System board ....................................................................................................................................................................................................................54
Heat sink ...............................................................................................................................................................................................................................58
Fingerprint reader.......................................................................................................................................................................................................... 59
Fingerprint reader cable............................................................................................................................................................................................. 61
RTC battery ..........................................................................................................................................................................................................................61
NFC module cable..........................................................................................................................................................................................................62
NFC module ........................................................................................................................................................................................................................63
Touchpad cable................................................................................................................................................................................................................64
Touchpad ..............................................................................................................................................................................................................................65
Card reader cable ..........................................................................................................................................................................................................66
Card reader..........................................................................................................................................................................................................................67
Top cover with keyboard............................................................................................................................................................................................68
6 Computer Setup (BIOS), TPM, and HP Sure Start .....................................................................................................................................................70
Using Computer Setup ...........................................................................................................................................................................................................70
Navigating and selecting in Computer Setup ...........................................................................................................................................70
Restoring factory settings in Computer Setup...........................................................................................................................................71
Updating the BIOS ...........................................................................................................................................................................................................71
Determining the BIOS version .....................................................................................................................................................................71
Preparing for a BIOS update.........................................................................................................................................................................71
iv
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