Document feeder door is open. Canceled fax.
Description
The cover at the top of the document feeder is open, and the product cannot send the fax.
Recommended action
Close the cover, and send the fax again.
Door open
Description
The product front door is open.
Recommended action
Close the door.
Fax is busy. Canceled send.
Description
The fax line to which you were sending a fax was busy. The product has canceled sending the fax.
Recommended action
Call the recipient to ensure that the fax machine is on and ready.
Check that you are dialing the correct fax number.
Check that the Redial if Busy option is enabled.
Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test
verifies that the phone cord is connected to the correct port and that the phone line has a signal. The
product prints a report with the results.
If the error persists, contact HP. See
www.hp.com/support/lj500colorMFPM575 or the support flyer
that came in the product box.
Fax is busy. Redial pending.
Description
The fax line to which you were sending a fax was busy. The product automatically redials the busy
number.
Recommended action
Allow the product to retry sending the fax.
Call the recipient to ensure that the fax machine is on and ready.
Check that you are dialing the correct fax number.
128 Chapter 2 Solve problems ENWW
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