Event-log messages
Print the event log
1. Make sure the product is in the ready state.
2. From the Home screen on the product control panel, touch the Setup
button.
3. Touch the left arrow button, and then quickly touch the Cancel
button.
4. The product returns to the Ready state. touch the Setup
button to reopen the menus.
5. Touch the 2ndary Service menu.
6. Touch the Service Reports menu.
7. Touch the Error Report item.
Show an event log
You can use HP Device Toolbox to view the event log from a computer.
NOTE: This tool is available only if you performed a full installation when you installed the product.
1. Click the Start button, and then click the Programs item.
2. Click your HP product group, and then click the HP Device Toolbox item.
3. Click the Home tab, and then click the Event Log item. The event log shows a list of all product
events and errors.
Event log messages
The following table contains any event log codes for this product that correspond to a control-panel
error message. To resolve these events, consult the control panel error message.
Table 2-7 Event-log messages
Event code Description
13.0000 Paper jam
20.0000 Memory out
21.0000 Page misfeed or mispick
41.2000 Beam detect malfunction
41.3000 Unexpected size
50.0000 Fuser error
50.1000 Low fuser temperature error
50.3000 High fuser temperature error
50.4000 Fuser drive circuit error
ENWW
Tools for troubleshooting
137
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