Make sure that the phone is working by disconnecting the product, plugging in a telephone to the
phone line, and making a voice call.
Connect the product to a different phone line.
Set the fax resolution to Standard instead of the default of Fine.
If the error persists, contact HP. See
www.hp.com/support/lj500colorMFPM575 or the support flyer
that came in the product box.
Fax storage is full. Canceling the fax receive.
Description
During the fax transmission, the product ran out of memory. Only the pages that fit into memory will be
printed.
Recommended action
Print all of the faxes, and then have the sender resend the fax. Have the sender divide the fax job into
multiple jobs before resending. Cancel all fax jobs or clear the faxes from memory.
Fax storage is full. Canceling the fax receive.
Description
The amount of available memory for storing faxes is insufficient to store an incoming fax.
Recommended action
If you are using the Private Receive feature, print all received faxes to regain some memory.
If you still need more memory, clear faxes from memory. Open the Service menu. In the Fax Service
menu, select the Clear Saved Faxes option.
Fax storage is full. Canceling the fax send.
Description
During the fax job, the memory filled. All pages of the fax have to be in memory for a fax job to work
correctly. Only the pages that fit into memory were sent.
Recommended action
Cancel the current job. Turn the product off, and then turn it on again. Try sending the job again.
If the error reoccurs, cancel the job and turn the product off and then on a second time. The product
might not have enough memory for some jobs.
Genuine HP supply installed
Description
A genuine HP toner cartridge was installed.
130 Chapter 2 Solve problems ENWW
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