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HP
All in One Printer
LaserJet Pro 500
Troubleshooting Manual
Page 174 (Clear jams in the lower right door (Tray 3))
HP LaserJet Pro 500 - Clear jams in the lower right door (Tray 3)
270 pages
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Clear jams in the lower right door (Tray 3)
1.
Open the lower right door.
2.
If paper is visible, gently pull the jammed
paper up or down to remove it.
3.
Close the lower right door.
152
Chapter 2 Solve problems
ENWW
draft
version
173
175
Table of Contents
Main Page
Theory of operation
23
Basic operation
24
Sequence of operation
25
Formatter-control system
26
Sleep delay
26
Input/output
26
CPU
27
Memory
27
Firmware
27
Nonvolatile memory
27
PJL overview
27
PML
27
Control panel
28
USB flash drive
28
Engine-control system
29
DC controller
30
Solenoids
30
Clutches
31
Switches
31
Sensors
32
Motors and fans
33
High-voltage power supply
34
Low-voltage power supply
36
Overcurrent/overvoltage protection
37
Safety
38
Voltage detection
38
Sleep (powersave) mode
38
Power supply voltage detection
39
Low-voltage power supply failure
39
Power Off condition
39
Auto on/Auto off mode
39
Fuser (fixing) control
41
Fuser (fixing) temperature-control circuit
42
Fuser (fixing) over-temperature protection
42
Fuser (fixing)-failure detection
43
Laser/scanner system
45
Image formation system
47
Image formation process
48
Step 1: Pre-exposure
49
Step 2: Primary charging
49
Step 3: Laser-beam exposure
50
Step 4: Development
50
Step 5: Primary transfer
51
Step 6: Secondary transfer
51
Step 7: Separation
52
Step 8: Fusing
52
Step 9: ITB cleaning
53
Step 10: Drum cleaning
53
Toner cartridge
53
Developing roller engagement and disengagement
55
Intermediate transfer belt (ITB) unit
57
Primary-transfer-roller engagement and disengagement
58
ITB cleaning
60
Calibration
61
Color misregistration control
61
Image stabilization control
62
Pickup, feed, and delivery system
63
Pickup-and-feed unit
66
Tray pickup
67
Tray-presence detection
68
Tray lift operation
68
paper-presence detection
70
Multifeed prevention
70
Multipurpose tray pickup
71
Paper feed
72
Skew-feed prevention
73
OHT detection
73
Fusing and delivery unit
74
Loop control
74
Pressure-roller pressurization control
76
Duplexing unit
77
Duplexing reverse and feed control
78
Duplex pickup operation
78
Jam detection
79
Optional paper feeder
81
Paper-feeder pickup and feed operation
83
Paper size detection and presence detection
84
Paper feeder lift operation
86
Paper feeder presence detection
87
Paper-feeder multiple feed prevention
87
Paper feeder jam detection
89
Scanning/image capture system
90
Scanner power-on sequence of events
90
Copy or scan sequence of events
91
Fax functions and operation
92
Computer and network security features
92
PSTN operation
92
Receive faxes when you hear fax tones
92
Distinctive ring function
93
Use fax with voice over IP services
93
The fax subsystem
94
Fax card in the fax subsystem
94
Safety isolation
94
Safety-protection circuitry
94
Data path
95
Hook state
95
Downstream device detection
96
Hook switch control
96
Ring detect
96
Line current control
96
Billing- (metering-) tone filters
96
Fax page storage in flash memory
96
Stored fax pages
97
Advantages of flash memory storage
97
Solve problems
99
Solve problems checklist
100
Menu map
102
Troubleshooting process
103
Pre-troubleshooting checklist
103
Determine the problem source
105
Power subsystem
106
Power-on checks
106
Control-panel checks
106
Tools for troubleshooting
108
Component diagnostics
108
LED diagnostics
108
Network LEDs
108
Control panel LEDs
108
Engine diagnostics
109
Engine test
109
Diagrams
110
Block diagrams
110
Plug/jack locations
112
Location of connectors
113
DC controller PCA
113
Locations of major components
115
Base product
115
1 x 500 paper feeder
121
General timing chart
122
General circuit diagrams
123
Use HP Device Toolbox (Windows)
125
Internal print-quality test pages
126
Clean the paper path
126
Print the configuration page
126
Print-quality troubleshooting tools
126
Repetitive image defect ruler
126
Control panel menus
128
Setup Menu
128
HP Web Services
128
Reports menu
129
Self Diagnostics menu
130
Fax Setup menu
130
System Setup menu
133
Service menu
137
Network Setup menu
139
Quick Forms menu
140
Function specific menus
141
USB Flash Drive
141
Fax Menu
141
Copy Menu
144
Scan Menu
145
Apps
145
Interpret control-panel messages
146
Control panel message types
146
Control panel messages
146
49 Error, Turn off then on
146
50.x Fuser Error
146
51.XX Error
146
54.XX Error
147
55.X Error
147
57 Fan Error, Turn off then on
147
59.X Error
148
79 Error Turn off then on
148
Black Cartridge Low
148
Black Very Low
148
Cleaning
149
Communication error.
149
Device error, press OK
149
Document feeder door is open. Canceled fax.
150
Door open
150
Fax is busy. Canceled send.
150
Fax is busy. Redial pending.
150
Fax receive error.
151
Fax Send error.
151
Fax storage is full. Canceling the fax receive.
152
Fax storage is full. Canceling the fax receive.
152
Fax storage is full. Canceling the fax send.
152
Genuine HP supply installed
152
Incompatible <color>
153
Install <color> cartridge
153
Invalid driver Press [OK]
153
Jam in Tray 1, Clear jam and then press OK
153
Load tray 1 Press [OK] for available media
153
Load Tray 1 <TYPE> <SIZE>, Press OK to use available media
154
Load Tray 1, <PLAIN> <SIZE> / Cleaning mode, OK to start
154
Load Tray <X>: [Type], [Size]
154
Manual Duplex Load Tray 1, Press OK
154
Manual feed <SIZE> <TYPE>, Press OK to use available media
154
Memory is low. Press OK.
155
Misprint, Press OK
155
No dial tone.
155
No fax answer. Canceled send.
156
No fax answer. Redial pending.
156
No fax detected.
156
Print failure, press OK. If error repeats, turn off then on.
157
Remove shipping lock from <color> cartridge
157
Replace [color]
157
Unexpected size in tray 1 Load <size> Press [OK]
157
Unsupported <color> Press [OK] to continue
158
Used <color> cartridge is installed Press [OK] to continue
158
Event-log messages
159
Print the event log
159
Show an event log
159
Event log messages
159
Clear jams
162
Jam locations
162
Clear jams in the document feeder
163
Clear jams in the output bin area
165
Clear jams in Tray 1
166
Clear jams in Tray 2
168
Clear jams in the right door
169
Clear jams in optional Tray 3
173
Clear jams in the lower right door (Tray 3)
174
Paper feeds incorrectly or becomes jammed
175
The product does not pick up paper
175
The product picks up multiple sheets of paper
175
The document feeder jams, skews, or picks up multiple sheets of paper
176
Prevent paper jams from the paper trays
176
Solve image quality problems
177
Image defects table
177
Clean the product
183
Clean the pickup and separation rollers
183
Clean the paper path
183
Clean the scanner glass strip and platen
183
Clean the document feeder pickup rollers and separation pad
184
Clean the touchscreen
185
Solve performance problems
186
Factors affecting print performance
186
Print speeds
187
The product does not print or it prints slowly
187
The product does not print
187
The product prints slowly
188
Solve connectivity problems
189
Solve direct-connect problems
189
Solve network problems
189
Poor physical connection
189
The computer is using the incorrect IP address for the product
189
The computer is unable to communicate with the product
190
The product is using incorrect link and duplex settings for the network
190
New software programs might be causing compatibility problems
190
The computer or workstation might be set up incorrectly
190
The product is disabled, or other network settings are incorrect
190
Solve wireless network problems
191
Wireless connectivity checklist
191
The control panel displays the message: The wireless feature on this product has been turned off
192
The product does not print after the wireless configuration completes
192
The product does not print, and the computer has a third-party firewall installed
192
The wireless connection does not work after moving the wireless router or product
192
Cannot connect more computers to the wireless product
192
The wireless product loses communication when connected to a VPN
193
The network does not appear in the wireless networks list
193
The wireless network is not functioning
193
Service mode functions
194
Service menu
194
Service menu settings
194
Restore the factory-set defaults
194
Secondary service menu
195
Open the secondary service menu
195
Secondary service menu structure
195
Product resets
196
NVRAM initialization
196
Super NVRAM initialization
197
Solve fax problems
198
Checklist for solving fax problems
198
Perform a fax diagnostic test
199
Fax trace report
200
Fax error report printing
200
Print all fax reports
200
Print individual fax reports
200
Set the fax error report
201
Set the fax-error-correction mode
201
Change the fax speed
201
Solve problems sending faxes
202
An error message displays on the control panel
202
The Communication error. message appears
202
No dial tone.
203
The Fax is busy. message appears
203
The No fax answer. message appears
204
Document feeder paper jam
204
The Fax storage is full. message appears
205
Scanner error
205
The control panel displays a Ready message with no attempt to send the fax
205
The control panel displays the message "Storing page 1" and does not progress beyond that message
206
Faxes can be received, but not sent
206
Product is password protected
206
Unable to use fax functions from the control panel
206
Unable to use speed dials
207
Unable to use group dials
207
Receive a recorded error message from the phone company when trying to send a fax
207
Unable to send a fax when a phone is connected to the product
208
Solve problems receiving faxes
208
The fax does not respond
208
The fax has a dedicated phone line
208
An answering machine is connected to the product
209
The Answer Mode setting is set to the Manual setting
209
Voice mail is available on the fax line
210
The product is connected to a DSL phone service
210
The product uses a fax over IP or VoIP phone service
210
An error message displays on the control panel
211
The No fax detected. message displays
211
The Communication error. message appears
211
The Fax storage is full. message appears
212
The Fax is busy. message appears
212
A fax is received but does not print
213
The Private Receive feature is on
213
Sender receives a busy signal
213
A handset is connected to the product
213
A phone line splitter is being used
213
No dial tone
213
Cannot send or receive a fax on a PBX line
213
Solve general fax problems
214
Faxes are sending slowly
214
Fax quality is poor
215
Fax cuts off or prints on two pages
215
Solve email problems
217
Cannot connect to the email server
217
The email failed
217
Unable to scan
217
Product upgrades
218
Manually upgrade the firmware
218
Set the product to automatically upgrade the firmware
218
Service and support
219
Hewlett-Packard limited warranty statement
220
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement
222
HP policy on non-HP supplies
223
HP anticounterfeit Web site
224
Data stored on the toner cartridge
225
End User License Agreement
226
OpenSSL
229
Customer self-repair warranty service
230
Customer support
231
Repack the product
232
Prepare the product for shipping
232
Repack the product
236
Product specifications
237
Physical specifications
238
Power consumption, electrical specifications, and acoustic emissions
238
Environmental specifications
238
Regulatory information
239
FCC regulations
240
Environmental product stewardship program
241
Protecting the environment
241
Ozone production
241
Power consumption
241
Toner consumption
241
Paper use
241
Plastics
241
HP LaserJet print supplies
242
Return and recycling instructions
242
United States and Puerto Rico
242
Multiple returns (more than one cartridge)
242
Single returns
242
Shipping
242
Residents of Alaska and Hawaii
243
Non-U.S. returns
243
Paper
243
Material restrictions
243
Disposal of waste equipment by users
244
Electronic hardware recycling
244
Chemical substances
244
Material Safety Data Sheet (MSDS)
244
For more information
244
Declaration of conformity
246
Declaration of conformity (wireless models)
248
Certificate of Volatility
250
Safety statements
252
Laser safety
252
Canadian DOC regulations
252
VCCI statement (Japan)
252
Power cord instructions
252
Power cord statement (Japan)
252
EMC statement (China)
253
EMC statement (Korea)
253
EMI statement (Taiwan)
253
Laser statement for Finland
253
GS statement (Germany)
255
Substances Table (China)
255
Restriction on Hazardous Substances statement (Turkey)
255
Restriction on Hazardous Substances statement (Ukraine)
255
Additional statements for telecom (fax) products
256
EU Statement for Telecom Operation
256
New Zealand Telecom Statements
256
Additional FCC statement for telecom products (US)
256
Telephone Consumer Protection Act (US)
257
Industry Canada CS-03 requirements
257
Vietnam Telecom wired/wireless marking for ICTQC Type approved products
258
Additional statements for wireless products
259
FCC compliance statement—United States
259
Australia statement
259
Brazil ANATEL statement
259
Canadian statements
259
Products with 5 GHz Operation Industry of Canada
260
Exposure to Radio Frequency Radiation (Canada)
260
European Union regulatory notice
260
Notice for use in France
260
Notice for use in Russia
260
Mexico statement
261
Taiwan statement
261
Korean statement
261
Vietnam Telecom wired/wireless marking for ICTQC Type approved products
261
Index
263
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