Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag. [When ordering parts or requesting information, provide
the computer serial number and model description provided on the service tag.]
Item Description Function
(1) Product name: This is the product name affixed to the front of
the computer.
(2) Serial number (s/n): This is an alphanumeric identifier that is unique to
each product.
(3) Part number/Product number (p/n): This number provides specific information about the
product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(4) Warranty period: This number describes the duration of the warranty
period for the computer.
(5) Model description: This is the alphanumeric identifier needed to locate
documents, drivers, and support for the computer.
22 Chapter 3 Illustrated parts catalog
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