IMPORTANT: Provides clarifying information or specific instructions.
NOTE: Provides additional information.
HP technical support
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP, collect the following information:
• Product model names and numbers
• Technical support registration number (if applicable)
• Product serial numbers
• Error messages
• Operating system type and revision level
• Detailed questions
Customer self repair
HP customer self repair (CSR) programs allow you to repair your StorageWorks product. If a CSR
part needs replacing, HP ships the part directly to you so that you can install it at your convenience.
Some parts do not qualify for CSR. Your HP-authorized service provider will determine whether a
repair can be accomplished by CSR.
For more information about CSR, contact your local service provider. For North America, see the
CSR website:
http://www.hp.com/go/selfrepair
Registering your HP StoreOnce Backup system
Once you have installed and tested your HP StoreOnce Backup system please take a few minutes
to register your product. You can register via the web (http://www.register.hp.com).
To ensure your registration is complete, there are a number of questions on the electronic form that
are mandatory. Other questions are optional. However, the more you feel able to complete, the
better HP can meet your needs.
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/go/e-updates
After registering, you will receive e-mail notification of product enhancements, new driver versions,
software updates, and other product resources.
HP websites
For additional information, see the following HP websites:
• http://www.hp.com
• http://www.hp.com/go/ebs
• http://www.hp.com/go/connect
• http://www.hp.com/go/storage
• http://www.hp.com/service_locator
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