HP T5135 - Compaq Thin Client Troubleshooting Guide

A newly connected unknown USB peripheral
does not respond or USB peripherals
connected prior to the newly connected USB
peripheral will not complete their device
actions.
An unknown USB peripheral may be connected and disconnected to a running
platform as long as you do not reboot the system. If problems occur, disconnect the
unknown USB peripheral and reboot the platform.
Video does not display.
1.
Verify that the monitor brightness is set to a readable level.
2.
Verify the monitor is good by connecting it to a known working computer and
ensure its front LED turns green (assuming the monitor is Energy Star
compliant). If the monitor is defective, replace it with a working monitor and
repeat testing.
3.
Reimage the thin client unit and power on the monitor again.
4.
Test the thin client unit on a known working monitor. If the monitor does not
display video, replace the thin client unit.
Diskless (No-Flash) Unit Troubleshooting
This section is only for those units that do not have ATA Flash capability. Because there is no ATA Flash
in this model the boot priority sequence is:
●
USB device
●
PXE
1.
When the unit boots, the monitor should display the following information:
Table 3-5 Diskless Unit Troubleshooting
Item Information Action
MAC Address NIC portion of the system board is
OK
If no MAC Address, the system board is at fault. Contact
the Call Center for service.
GUID General system board information If no GUID information, the system board is at fault and
should be replaced.
Client ID Information from server If no Client ID information there is no network connection.
This may be caused by a bad cable, the server is down,
or a bad system board. Contact the Call Center for service
for the bad system board.
MASK Information from server If no MASK information there is no network connection.
This may be caused by a bad cable, the server is down,
or a bad system board. Contact the Call Center for service
for the bad system board.
DHCP IP Information from server If no DHCP IP information there is no network connection.
This may be caused by a bad cable, the server is down,
or a bad system board. Contact the Call Center for service
for the bad system board.
If you are running in an MS RIS PXE environment go to step 2.
Table 3-4 Power-On Troubleshooting (continued)
18 Chapter 3 Diagnostics and Troubleshooting ENWW

HP T5135 - Compaq Thin Client Specifications

General

Brand	HP
Model	T5135 - Compaq Thin Client
Category	Server
Language	English