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Unknown user password

If the computer you are servicing has an unknown user password, follow these steps to clear

the password.

NOTE: These steps also clear CMOS.

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power cord.

4. Remove the battery (see

Battery on page 38).

5. Remove the real-time clock (RTC) battery (see

RTC battery on page 42).

6. Wait approximately 5 minutes.

7. Replace the RTC battery and reassemble the computer.

8. Connect AC power to the computer. Do not reinsert any batteries at this time.

9. Turn on the computer.

All passwords and all CMOS settings have been cleared.

Preliminary replacement requirements 35

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HP TOUCHSMART TX2 Specifications

General

RAM	4 GB DDR2
Resolution	1280 x 800
Graphics	ATI Radeon HD 3200 Graphics
Operating System	Windows Vista Home Premium
Battery	6-cell Lithium-Ion Battery
Wireless	802.11a/b/g/n
Bluetooth	Bluetooth 2.0
Storage	320GB HDD
Display	12.1" WXGA High-Definition HP BrightView Display
Optical Drive	LightScribe SuperMulti 8X DVD±RW with Double Layer Support
Webcam	HP Webcam