HPE StoreOnce 5100

5. Click Send Test Event on the Remote Support page and use the Events page to verify that the test
event was sent.
6. Contact HPE Support and ask to verify a remote support event has been received.
7. The HPE Support person will check on the database portal that the event has been received and will
also verify that warranty/serial/part numbers are valid and under warranty (or have valid care packs).
8. This completes Remote Support via STaTS verification.
More about warranty details
• StoreOnce 3100 and 3500 Systems: These systems have a single entry. The warranty serial number
covers both the server and the embedded disks.
• StoreOnce 5100 Systems: These systems have a separate entry for the server, where the warranty
serial number covers both the server and the embedded disks.
If additional storage enclosures have been installed, there will be a separate entry for each enclosure,
and each entry will have a unique warranty serial number. (The warranty product number is identical
for each enclosure.)
• StoreOnce 5500 Systems: These systems have a separate entry for the server, where the warranty
serial number covers both the server and the base storage.
If additional disk packs have been installed, there will be a separate entry for each disk pack. This is
for information only; disk packs do not carry warranty details (the warranty columns will show Not
Applicable).
If an additional disk enclosure has been installed, it will have a separate entry with a unique warranty
serial number. (Additional disk packs installed in the additional enclosure are displayed without the
warranty serial number or the warranty part number and this is a non-editable field.)
32 More about warranty details