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HPE 3PAR StoreServ 8000

HPE 3PAR StoreServ 8000
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HPE 3PAR StoreServ 8000 Storage
Service and Upgrade Guide: Customer
Edition
Part Number: QL226-10543
Published: December 2018
Edition: 2
Abstract
This document provides information and instructions to guide you in servicing and upgrading
the HPE 3PAR StoreServ 8000 Storage system without the assistance of an authorized
service provider. If assistance is needed, contact your HPE Sales Representative or HPE
Partner.

Table of Contents

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HPE 3PAR StoreServ 8000 Specifications

General IconGeneral
ModelHPE 3PAR StoreServ 8000
Controller Nodes2 or 4
Host InterfaceFibre Channel, iSCSI, FCoE
RAID LevelsRAID 1, RAID 5, RAID 6
Operating SystemHPE 3PAR OS
ScalabilityScale-up and scale-out
CategoryStorage
Drive TypesSSD, SAS
Form Factor2U
Interface Types16Gb FC, 10Gb iSCSI, 10Gb FCoE
Data ServicesThin Provisioning, Deduplication, Compression, Snapshots, Replication
Management SoftwareHPE 3PAR StoreServ Management Console
High AvailabilityRedundant components
Power SupplyRedundant power supplies

Summary

Preparation

Videos for Service and Upgrade

Provides access to videos explaining customer self-repair and upgrade procedures for the storage system.

Service Procedures

Customer Self Repair (CSR) Process

Details the CSR program, its benefits, types of CSR parts, and conditions for its use.

Component Replacement Procedures

Step-by-step instructions for replacing key hardware components like controller nodes and drives.

Power Cooling Module and Battery Replacement

Procedures for replacing AC and DC power cooling modules and their batteries.

SFP Transceiver and Switch Replacement

Guides for replacing SFP transceivers and the Brocade 6510 switch.

System Upgrade and Expansion

Customer Self Upgrade (CSU) Guidelines

Information on which components are eligible for customer self-upgrade to enhance system capabilities.

Drive Addition and Installation Guidelines

Critical guidelines for installing, allocating, and balancing new drives for optimal system performance.

System Information and Management

Service Processor Software and Connection Methods

Overview of SP software, physical/virtual options, and establishing connections via web or SSH.

Service Processor Interface Access

Explains access to Service Console, TUI, SPOCC, and SPMaint interfaces for system management.

Network and Firewall Configuration Requirements

Details network access requirements, firewall rules, and enabling outbound connections.

HPE InfoSight and Management Console Integration

Guides for integrating the storage system with HPE InfoSight and using the Management Console.

Service Accounts and Password Management

Information on service accounts, password options (time-based, encryption-based), and SP account types.

Troubleshooting Common Issues

Alert Monitoring and System Event Processing

How system alerts are generated, processed by the service processor, and displayed.

Drive Enclosure (Cage) and Port Diagnostics

Troubleshooting for drive enclosure issues, port status, power, and firmware problems.

Network and Physical Drive (PD) Diagnostics

Diagnosing Ethernet/FC port issues, SFP status, and physical drive health and performance.

Controlled Thermal Shutdowns and Log Files

Explains thermal shutdown behavior and procedures for collecting diagnostic logs for support.

Support and Documentation Resources

HPE Websites and Support Center Access

Lists general and storage-specific HPE websites for documentation, downloads, and support.

Warranty, Regulatory, and Feedback Information

Information on product warranty, compliance, and how to provide documentation feedback.

Acronyms

Glossary of Technical Terms and Acronyms

Defines common acronyms and technical terms used throughout the manual for clarity.

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