LP-454 Rev. 004 Rel. 002 Date 12.1.17
42
Phoenix® Plus Gas Water Heater
Limited Warranty
For Commercial Use
HTP warrants this water heater and its components to be free from
defects in material and workmanship according to the following
terms, conditions, and time periods. UNLESS OTHERWISE NOTED
THESE WARRANTIES COMMENCE ON THE DATE OF INSTALLATION.
This limited warranty is only available to the original consumer
purchaser (herinafter “Owner”) of this water heater, and is non-
transferable.
Commercial Use Warranty (3 years – Tank, 1 year – Parts)
COVERAGE
A. During the rst year after the original date of installation, HTP
warrants that it will repair or replace, at its option, any defective or
malfunctioning component of the water heater with a component of
equivalent size and current model. Replacement components will be
warranted for ninety (90) days.
B. Should a defect or malfunction result in a leakage of water from
the water heater within the above-stated warranty periods due to
defective material or workmanship, malfunction, or failure to comply
with the above warranty, with such defect or malfunction having
been veried by an authorized HTP representative, HTP will replace
the defective or malfunctioning water heater with a replacement of
the nearest comparable model available at the time of replacement.
The replacement water heater will be warranted for the unexpired
portion of the applicable warranty period of the original water heater.
C. In the event of a leakage of water of a replacement water heater
due to defective material or workmanship, malfunction, or failure to
comply with the above warranty, HTP reserves the right to refund
to the Owner the published wholesale price available at the date of
manufacture of the original water heater.
D. If government regulations, industry certication, or similar
standards require the replacement water heater or component(s)
to have features not found in the defective water heater or
component(s), the Owner will be charged the dierence in price
represented by those required features. If the Owner pays the price
dierence for those required features and/or to upgrade the size
and/or other features available on a new replacement water heater
or component(s), the Owner will also receive a complete new limited
warranty for that replacement water heater or component(s).
E. If at the time of a request for service the Owner cannot provide
a copy of the original sales receipt or the warranty registration, the
warranty period for the water heater shall then be deemed to have
commenced thirty (30) days after the date of manufacture of the
water heater and NOT the date of installation of the water heater.
F. This warranty extends only to water heaters utilized in heating
applications that have been properly installed by qualied
professionals based upon the manufacturer’s installation instructions.
G. It is expressly agreed between HTP and the Owner that repair,
replacement, or refund are the exclusive remedies of the Owner.
OWNER RESPONSIBILITIES
The Owner or Qualied Installer / Service Technician must:
1. Have a relief valve bearing the listing marks of the American
Society of Mechanical Engineers (ASME) installed with the water
heater assembly in accordance with federal, state, and local codes.
2. Have a vacuum relief valve certied to ANSI Z21.22 - Relief Valves for
Hot Water Supply Systems installed with the water heater assembly
in accordance with federal, state, and local codes and in installations
prone to vacuum related damages.
3. Maintain the water heater in accordance with the maintenance
procedure listed in the manufacturer’s provided instructions.
Preventive maintenance can help avoid any unnecessary breakdown
of the water heater and keep it running at optimum eciency.
4. Maintain all related system components in good operating
condition.
5. Use the water heater in an open system, or in a closed system with
a properly sized and installed thermal expansion tank.
6. Use the water heater at water pressures not exceeding the working
pressure shown on the rating plate.
7. Keep the water heater free of damaging scale deposits.
8. Make provisions so if the water heater or any component or
connection thereto should leak, the resulting ow of water will not
cause damage to the area in which it is installed.
WARRANTY EXCLUSIONS
This limited warranty will not cover:
1. Any water heater purchased from an unauthorized dealer.
2. Any water heater not installed by a qualied installer / service
technician, or installations that do not conform to ANSI, CSA, and/
or UL standards, as well as any applicable national or local building
codes.
3. Service trips to teach the Owner how to install, use, maintain, or
to bring the water heater installation into compliance with local
building codes and regulations.
4. Failure to locate the water heater in an area where leakage of the
water heater or water line connections and the relief valve will not
result in damage to the area adjacent to the water heater or lower
oors of the structure.
5. Any failed components of the system not manufactured by HTP as
part of the water heater.
6. Water heaters repaired or altered without the prior written
approval of HTP.
7. Damages, malfunctions, or failures resulting from failure to install
the water heater in accordance with applicable building codes/
ordinances or good plumbing and electrical trade practices.
8. Damages, malfunctions, or failures resulting from improper
installation, failure to operate the water heater at ring rates or
pressures not exceeding those on the rating plate, or failure to
operate and maintain the water heater in accordance with the
manufacturer’s provided instructions.
9. Failure to operate the water heater in a an open system, or in a
closed system with a properly sized and installed thermal expansion
tank.
10. Failure or performance problems caused by improper sizing of
the water heater, expansion device, piping, or the gas supply line,
the venting connection, combustion air openings, electric service
voltage, wiring or fusing.
11. Damages, malfunctions, or failures caused by improper conversion
from natural gas to LP gas or LP gas to natural gas.
12. Damages, malfunctions, or failures caused by operating the water
heater with modied, altered, or unapproved components, or any
component / attachment not supplied by HTP.
13. Damages, malfunctions, or failures caused by abuse, accident,
re, ood, freeze, lightning, acts of God and the like.
14. Failures (leaks) caused by operating the water heater in a corrosive
or contaminated atmosphere.
15. Damages, malfunctions, or failures caused by operating an empty
or partially empty water heater (“dry ring”), or failures caused by
operating the water heater when it is not supplied with water, free
to circulate at all times.
16. Any damage or failure of the water heater due to the accumulation
of solid materials or lime deposits.
17. Any damage or failure resulting from improper water chemistry.
WATER CHEMISTRY REQUIREMENTS (COMMERCIAL USE) - Water pH
between 6.5 and 8.5. Hardness less than 7 grains (120 mg/L). Chloride
concentration less than 100 ppm (mg/L). TDS less than 500 ppm
(mg/L).
18. Any damages, malfunctions, or failures resulting from the use of
dielectric unions.
19. Water heaters replaced for cosmetic reasons.
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