www.hysecurity.com Troubleshooting D0559 Rev. A 77
Type Alert/Fault/Error Display Buzzer Chirp Sequence Possible Cause & Suggested Corrective Action
ELD
OOLD
IOLD
SLD
RLD
“Vehicle Loop Detectors” Appears in sequence with another display code which pertains
to the loop issue. Refer to the other display code for more
information. ELD = Exit Loop Detector
OOLD = Outside Obstruction Loop Detector
IOLD = Inside Obstruction Loop Detector
SLD = Shadow Loop Detector
RLD = Reset Loop Detector
FAULT FAULT 1
MOTOR RUN TIME
1 chirp once every
15 seconds
The STC has detected the motor is on longer than
the maximum run time selected. Should not occur in
StrongArmPark.
• Check and replace drive belt.
• Increase Max Run Timer in the Installer Menu.
Not applicable to StrongArm M30/M50.
FAULT FAULT 2
PHOTO EYE
2 chirps per second once
per minute
“Monitored” means the STC must see the photo-eye NC
contact change from closed to open and back to close after
receiving the command to move, but before starting. (FAL2
indicates the Smart Touch did not see this sequence at start.)
Be sure the photo-eye is capable of, and set to provide this
function. Be sure the eye “common” wire is wired properly to
the “Photo Eye Power 24V Common” Terminal and Installer
Menu Item 18 (PEO/PEC-NO/NC) is set to 1.
FAULT FAULT 3
LOW VOLTAGE SAG
2 chirps per second once
per minute
The 24V control voltage is monitored in lieu of line voltage. Low
incoming line voltage will cause low control voltage. Verify that
the control transformer is connected properly, (white – not used,
red for 208V, orange for 230V and blue for 460V). Check the
line voltage as the motor starts with a meter that has min/max
hold capability. If the line voltage drops more than 10% below
nominal (187 on 208VAC, 207 on 230VAC, or 416 on 460VAC)
the voltage is dropping too low and must be corrected. This
condition is often caused by loose connections or power wiring
which is too small. If the wire is too small, it must be replaced.
FAULT FAULT 5
LIMIT FAILED
2 chirps per second once
per minute
SD50VF only. Not applicable for StrongArm M30/M50.
FAULT FAULT 14
STUCK GATE
2 chirps per second once
per minute
The STC has tried 3 times to overcome a stuck gate/arm. The
gate/arm is non-operational while this fault is triggered. Caused
by brokecn gate/arm hardware or ice/snow buildup.
• Check and correct gate hardware as required.
• Press RESET to clear fault.
ERROR ERROR 1
DIRECTION ERROR
3 chirps per second once
per minute
Close Limit tripped after running Open or Open Limit tripped
after running Closed. Assess cables and wire connections.
Make sure wires are connected to the proper terminals.
ERROR !ACTION BLOCKED
PHOTO EYE CLOSE
1 chirp indicating that
the command cannot be
intiated
Operator received command to run, but movement is
prevented. Photo eye is blocked or battery is dead. Clear photo
eye path and realign photo eye. Replace photo eye battery if
needed.
ERROR !ACTION BLOCKED
PHOTO EYE OPEN
1 chirp indicating that
the command cannot be
intiated
Operator received command to run open, but movement is
prevented. Photo eye is blocked or battery is dead. Clear photo
eye path and realign photo eye. Replace photo eye battery if
needed.
ERROR !ACTION BLOCKED
GATE EDGE
1 chirp indicating that
the command cannot be
intiated
Operator received command to run open, but movement is
prevented. Gate edge blocked or disconnected and causes
operator to enter SAFE mode.