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Carla GregoryAug 15, 2025
Why is there a communication failure between master and slave in HySecurity SlideSmart DCS 15 Gate Opener?
- JJessica LeeAug 15, 2025
In a dual gate setup, communication issues between the master and slave units can arise from several factors. Ensure the master/slave communication cable is correctly installed and that each operator is properly configured via the Installer Menu, with one set as Master and the other as Slave. Ground each operator according to NEC/NFPA standards and use a separate conduit for communication cables, avoiding high-voltage AC power. Verify AC power is present at both operators and all power switches are ON. Also, check that both operators are running the same software version, which you can view by pressing RESET.