IBM 4820 - Troubleshooting Common Problems; Obtaining Diagnostic and Service Information; Troubleshooting 3 M TouchWare Displays

Chapter 11. System diagnostics and pinout connections
The 4820 SurePoint Solution models 48D and 48T connect through USB and to the
IBM SurePOS 700 Series system unit. This section describes diagnostic information
and pinout connections for models 48D and 48T.
Diagnostics for model 48D (non-touch)
The IBM POS Device Diagnostics provides diagnostic information and problem
solutions for the 4820 SurePoint Solution, model 48D. This program installs with the
POSS for Windows software. The IBM POS Device Diagnostics contains an extensive
help program, which enables you to diagnose and resolve problems with the MSR,
keypad, and pointing device.
Using the MicroTouch TouchWare
This section describes how to calibrate the touchscreen and customize the touch
response.
Locating the touchscreen controller information
The touchscreen controller information window provides information about the type,
firmware version, and status of your touchscreen. Locate the controller by selecting the
Hardware tab from the TouchWare.
Controller type
The Controller Type field displays the model name of your touchscreen controller.
Firmware version
The Firmware Version field displays the revision number of the firmware in your
TouchWare controller.
Touchscreen status
The Touchscreen Status field provides valuable information about whether the
touchscreen hardware is operating properly. Table 11-1 lists the possible messages that
are displayed in the Status field:
Table 11-1. Touchscreen Status Messages
Message Definition Recommended Action
OK Touchscreen found and
operational
None
© Copyright IBM Corp. 1999, 2003 11-1