IBM 8863 - eServer xSeries 366 - Page 104

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 8863,” on page 93 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a
trained service technician.
System-error log message Action
System Boot Failed
1. Check the POST/BIOS boot checkpoint indicator and see the
applicable documentation.
2. Make sure that the memory card and DIMMs are correctly
connected and seated and that they are functional.
3. Attempt to start the server from the backup BIOS page.
System Complex Powered Down Information only
System Complex Powered Up Information only
System-error log full Clear the event log.
System log 75% full Information only
System Memory Error
1. Reseat the memory adapter and DIMMs.
2. Replace the memory.
System Running Nonredundant Power
1. Install another power supply (if possible) and make sure that
the ac power cords are correctly connected.
2. Remove devices that consume an extraordinary amount of
power.
3. Replace the power backplane.
User <USERID> attempting to power/reset
server
Information only
Video 1.8V Power Good Fault
1. Reseat the I/O board.
2. Replace the I/O board.
Video 2.5V Power Good Fault
1. Reseat the Remote Supervisor Adapter II SlimLine, if present.
2. Reseat the I/O board.
3. Replace the I/O board.
Video Core 1.8V Power Good Fault
1. Reseat the I/O board.
2. Replace the I/O board.
VRM X Power Good Fault
1. Reseat VRM 3 or 4.
2. Reseat the microprocessor tray.
3. Replace VRM 3 or 4.
4. (Trained service technician only) Replace the microprocessor
tray.
Vtt Power Good Fault
1. Reseat the microprocessor tray.
2. (Trained service technician only) Reseat the microprocessors.
3. Reseat the microprocessor VRMs, if present.
4. (Trained service technician only) Replace the microprocessor
tray.
88 IBM xSeries 366 Type 8863: Problem Determination and Service Guide