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Should you suspect that the terminal might have been removed, stolen or apparently modified or
replaced then you should advise your Bank immediately and stop using the terminal until advised
by the Bank accordingly. This is to protect both your business and also the persons who have or will
continue to use your terminal.
Please be vigilant at all times and check your terminal regularly.
33. Helpful Hints
Terminal Tips
• Your terminal unit should be left in your retail premises and plugged into a 24 hour power
supply and telephone line at all times.
• If the terminal display is blank, ensure the terminal is plugged into the power supply.
• If you have poor quality printing, change the paper roll.
• Keep your Supervisor card in a secure place. Anyone with access to this card may perform
un-authorised refunds. If your terminal is configured for Supervisor code do NOT write this
down or give this to anyone.
Financial Tips
• Always check you have keyed in the correct amount before going ahead with the transaction.
• If you are referred for an authorisation code, read the amount from the slip to ensure you
have the correct amount (It has been known for the amount of 2,000.00 to be keyed instead
of 200.00. A code is then obtained for the 200.00 but the cardholder is debited for the keyed
amount of 2,000.00)
• Always check your bank statement on a regular basis to ensure you are receiving your credits
and that the amounts are correct.
• Remember to reconcile the terminal each day as this will generate all the funds to your bank
account.
• You will not be credited with ‘Z Totals’ as these are running totals for your records and do not
generate funds to your account.
• Keep your copy transaction slips in a safe place. There may be occasions when you are asked
to provide copies of these.
• Please ensure that Refund transactions show as REFUND ACCEPTED.
• If the terminal prints the message ‘Totals not Agreed’ when you carry out your End of Day
Banking, please contact the Helpdesk.
• If ‘Stored’ is printed on your End Of Day report please contact the Helpdesk.
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