Tupelo Installation Guide Version: 1.0
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4 Remote Key Injection (RKI)
For merchants connecting with Paymark NZ Merchant/Terminal Id’s (applicable to New Zealand
Merchants only), a Remote Key Injection (RKI) process must be completed prior to processing
transactions.
4.1 First Time Setup
If this is the first time you are installing the SCR Tupelo terminal from our website, the terminal will
automatically initiate the RKI and your terminal shortly after install will display “Please Logon” on the
pinpad screen.
Once you see the “Please Logon” prompt please phone the Windcave Support team to complete the RKI
process and ensure you have the below information close by:
• Customer Name or Customer Id
• Pinpad serial number (Located on the rear of the device)
The support team can be contacted on 0800 PAYMENT (729 6368) or +64 9 309 4693.
If your terminal does not display “Please Logon” please follow the below process to initiate a manual
RKI.
4.2 Manual RKI
To initiate the manual Remote Key Injection (RKI), open the pinpad menu by pressing the menu key on
your terminal:
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