Ingenico iPP350 - Default Chapter; Table of Contents

Tupelo Installation Guide Version: 1.0
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Contents
1 Components ......................................................................................................................................................... 4
1.1 Ingenico IPP350 ........................................................................................................................................ 4
1.2 Ingenico Move5000 .................................................................................................................................. 4
2 Pre-Installation Checklist ................................................................................................................................... 5
2.1 System Pre-requisites .............................................................................................................................. 5
2.2 Firewall Considerations ............................................................................................................................ 5
2.2.1 Windcave Firewall Considerations .................................................................................................... 5
2.2.2 Paymark NZ Connectivity .................................................................................................................... 5
3 Software Installation ........................................................................................................................................... 6
3.1 Downloading Windcave SCR Controller ................................................................................................ 6
3.2 Installing the Windcave SCR Controller ................................................................................................ 7
3.2.1 Installation Location ............................................................................................................................. 7
3.2.2 End User License Agreement ............................................................................................................. 8
3.2.3 Ingenico USB Drivers............................................................................................................................ 9
3.2.4 FTDI Serial Driver ................................................................................................................................ 13
3.2.5 Finalizing Installation ......................................................................................................................... 15
3.2.6 Verifying Connection to Windcave .................................................................................................. 17
4 Remote Key Injection (RKI) ............................................................................................................................. 18
4.1 First Time Setup ...................................................................................................................................... 18
4.2 Manual RKI ............................................................................................................................................... 18
5 Verifying the Installation .................................................................................................................................. 20
5.1 Performing a Logon ................................................................................................................................ 20
6 Troubleshooting ................................................................................................................................................ 22
6.1 Installer Not Running/Downloading .................................................................................................... 22
6.2 Cannot Detect Pinpad ............................................................................................................................ 23
6.3 Link Failure ............................................................................................................................................... 24
6.4 Logon Error ............................................................................................................................................... 25